Support Board
Date/Time: Wed, 17 Sep 2025 17:52:11 +0000
no access to data feed
View Count: 481
| [2022-07-13 23:31:58] |
| User397145 - Posts: 11 |
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I updated Sierra to version 2416 but am no longer receiving data feed. I upgraded to Denali a couple months ago, but not sure if I need to change my log in info
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| [2022-07-14 14:04:21] |
| John - SC Support - Posts: 41868 |
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Everything on your account looks good, so we need to see your Message Log by following these directions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-15 14:20:16] |
| User397145 - Posts: 11 |
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I now have realt time data, but I only have SIM trades. My account is with AMP Futures. Is that broker no longer supported?
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| [2022-07-15 15:16:22] |
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You need to set Sierra Chart to use CQG: CQG Trading Platform Service: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-07-15 15:16:30
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