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Date/Time: Mon, 13 Jul 2026 02:09:29 +0000

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Evaluate highest package offer

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[2022-06-22 20:01:01] #1 [Go To First Post]
MeowthTradez - Posts: 44
I just noticed the "Evaluate Highest Available Service Package" but already bought a lower package and am only a week in. If I start the evaluation now am I going to give up the rest of the 3 weeks I already paid for?

[2022-06-22 20:20:23] #2 [Go To First Post]
John - SC Support - Posts: 47144
You have us a bit confused as we see that your account is on Package 10 at the moment. The only thing we can tell you is that you will not lose anything. When you change packages, your Usage Time is adjusted based on the difference in the package pricing. So if you go to a higher priced package, your Usage Time will shorten and vice versa. If you want us to change your package to Package 3 and set the Evaluate Package 12 for 60 days for your account, then let us know and we can take care of this for you. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-06-22 20:27:14] #3 [Go To First Post]
MeowthTradez - Posts: 44
Yes, I'd like to start the Package 12 evaluation but wasn't sure if I'd lose the rest of the time I paid for package 10 if I started it right now.

[2022-06-22 22:00:48] #4 [Go To First Post]
John - SC Support - Posts: 47144
Do you want us to put you back on package 3 so you can save the $10.00 per month for the next 60 days? You will just have to remember to change your package before the 60 days is up. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-06-23 00:21:37] #5 [Go To First Post]
MeowthTradez - Posts: 44
ok

[2022-06-23 07:57:10] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is now done. You are given access to package 12 for 60 days and we put your account back on package 3 for now. But you still have access to package 12 for 60 days. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2026-05-20 13:18:40] #7 [Go To First Post]
Saint1485 - Posts: 1
hey would i also be able to get this too?????

[2026-05-20 14:26:21] #8 [Go To First Post]
John - SC Support - Posts: 47144
Saint1485: We see that you have already set this option up. The rest of this thread is for others that may come across this. The option to evaluate Package 12 is on the Main Control Panel for your account on our website. You can get to this page by selecting "Help >> Account Control Panel" within your Sierra Chart software. The direct link is here: https://www.sierrachart.com/UserControlPanel.php#MainControlPanel On that page, near the middle, where all the information for your account is located, is an entry for "Current Service Package:". To the right of this, you will see your package selection and then a link that states "Evaluate Highest Available Service Package". Select that link and then follow the instructions from there. Note that this is an "Evaluation", therefore you do need to have a package active while using this. It is different from how the Trial works. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2026-05-22 08:49:53] #9 [Go To First Post]
Rui S - Posts: 247
We see that you have already set this option up. The rest of this thread is for others that may come across this. The option to evaluate Package 12 is on the Main Control Panel for your account on our website. You can get to this page by selecting "Help >> Account Control Panel" within your Sierra Chart software. The direct link is here: https://www.sierrachart.com/UserControlPanel.php#MainControlPanel On that page, near the middle, where all the information for your account is located, is an entry for "Current Service Package:". To the right of this, you will see your package selection and then a link that states "Evaluate Highest Available Service Package". Select that link and then follow the instructions from there. Note that this is an "Evaluation", therefore you do need to have a package active while using this. It is different from how the Trial works. Hi John. I'm currently on package 10 with an active 12 month subscription. Meanwhile, I was thinking about testing the package 12. I had package 12 for a short period about 2 years ago, I think. As I realized back then that I wasn't getting any advantage from it I went back to package 10. However, currently my trading system has evolved substantially since then and I've been thinking about upgrading again. My question is if I am still eligible for this 12 package evaluation period and, if so, how would it work in terms of my current subscription? Date Time Of Last Edit: 2026-05-22 10:55:30

[2026-05-22 13:30:40] #10 [Go To First Post]
John - SC Support - Posts: 47144
If the option is showing for your account, then it is available to you at this time. In your case (Rui S), you still have the option available, so you can use it at any time. The evaluation of the highest package requires that you have an active package. It is just an evaluation, it is not like the Free Trial. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2026-05-22 14:36:02] #11 [Go To First Post]
Rui S - Posts: 247
It is just an evaluation, it is not like the Free Trial. Thank you for your reply. What exactly is the difference between evaluation and Free Trial in my case? Date Time Of Last Edit: 2026-05-22 14:36:34

[2026-05-22 15:22:46] #12 [Go To First Post]
John - SC Support - Posts: 47144
The Free Trial is free. The Evaluation requires that you have an active package. For example, if you activated the Evaluation for 30 days, but you only had 10 days of Usage Time remaining and you did not have any funds in your account for the renewal of that package. Then after the 10 days have passed, you can no longer use Sierra Chart. It does not matter that you had the evaluation available. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2026-05-22 15:40:32] #13 [Go To First Post]
Rui S - Posts: 247
The Free Trial is free. The Evaluation requires that you have an active package. For example, if you activated the Evaluation for 30 days, but you only had 10 days of Usage Time remaining and you did not have any funds in your account for the renewal of that package. Then after the 10 days have passed, you can no longer use Sierra Chart. It does not matter that you had the evaluation available. Thank you for the clear explanation. So, in my case (12 months of package 10 subscribed), if I decide to continue with package 12 after the evaluation period ends, I guess I just have to change from package 10 to package 12 and have enough funds to cover the respective aditional costs. Am I correct?

[2026-05-22 16:09:04] #14 [Go To First Post]
John - SC Support - Posts: 47144
You have most of the information correct. But you do not need any funds to change your package. Refer to the information here: Sierra Chart Purchase and License Information: Changing Package For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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