Support Board
Date/Time: Fri, 20 Jun 2025 03:32:45 +0000
I cant get connected with Sierra Charts
View Count: 459
| [2022-06-08 12:40:04] |
| User541486 - Posts: 2 |
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Hello, I have Current Service Package 3 and it is already paid, so I believe I should be online with the data feed, but Im not... On Monday I was online, yesterday not anymore. Below is my Log and I see "Service Package does not support this function or account is expired." HOW come ? Dont understand why? PLease advise what is going on, what should I do, or should be done to bring me back online with data feed. Thanks for quick reply :) Regards Sylwia Kubicka Reading Internal Order ID file. | 2022-06-08 14:09:28.964 Reading Trade Orders file. | 2022-06-08 14:09:29.003 Reading Trade Positions file. | 2022-06-08 14:09:29.006 Reading Trade Account Data files. | 2022-06-08 14:09:29.008 UDPListener (1480). Port 22903 | Listening on UDP port 22903. | 2022-06-08 14:09:29.019 Software version: 2333 64-bit | 2022-06-08 14:09:29.019 Primary Thread ID: 12492 | 2022-06-08 14:09:29.019 Usage end date: 2022-07-08 | 2022-06-08 14:09:29.019 Enabled for: Sierra Chart Historical Data Service. | 2022-06-08 14:09:29.019 Enabled for: Delayed Denali Exchange Data Feed. | 2022-06-08 14:09:29.019 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-06-08 14:09:29.019 Current selected Data/Trading service: CQG WebAPI | 2022-06-08 14:09:29.019 Custom symbol settings values: disabled | 2022-06-08 14:09:29.019 Chart Update Interval: 500 | 2022-06-08 14:09:29.019 Intraday Data Storage Time Unit: 1 | 2022-06-08 14:09:29.019 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2022-06-08 14:09:29.019 2022-06-08 12:09:29 Local computer time in UTC | 2022-06-08 14:09:29.019 2022-06-08 14:09:29 Local computer time in SC Time Zone | 2022-06-08 14:09:29.019 2022-06-08 12:09:26 Server time in UTC | 2022-06-08 14:09:29.019 Local computer UTC time and Server UTC time difference: 2 seconds. | 2022-06-08 14:09:29.019 Program path: C:\SierraChart\ | 2022-06-08 14:09:29.019 Data Files path: C:\SierraChart\Data\ | 2022-06-08 14:09:29.019 OS Version Number: 10.0 | 2022-06-08 14:09:29.019 Locale Setting: C | 2022-06-08 14:09:29.019 DLLs: markHvol_ver3_64.dll, revardRiskLinie_64.dll, UserContributedStudies_64.dll, wolumen_64.dll, wsk1_64.dll | 2022-06-08 14:09:29.019 Allowed protected custom studies: | 2022-06-08 14:09:29.019 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2022-06-08 14:09:29.036 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-06-08 14:09:29.060 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-06-08 14:09:29.117 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-06-08 14:09:29.117 Received 5 login tokens. | 2022-06-08 14:09:29.289 Symbol settings MD5 received. Request ID: 1. | 2022-06-08 14:09:30.624 Requested symbol settings for service code cqg. Request ID: 2. | 2022-06-08 14:09:30.624 Symbol settings received. Request ID: 2. | 2022-06-08 14:09:32.695 Files to Open on Startup | Opening file: OIL AK.Cht | 2022-06-08 14:09:33.383 F.US.CLEN22 [CBV] 1 Min #7 | Reloading chart. | 2022-06-08 14:09:33.479 F.US.CLEN22 [CBV] 1 Min #7 | Performing continuous chart historical Daily data download for symbol F.US.CLEN22 starting at last date in file. | 2022-06-08 14:09:33.497 Starting DelayedDownloadMonitoringTimer | 2022-06-08 14:09:33.497 Starting HDTimeoutTimer | 2022-06-08 14:09:33.497 Historical data service client indicated that downloads are not enabled. Symbol: F.US.CLEN22. Data Type: Daily data | 2022-06-08 14:09:33.497 Historical data download ID 1 not found when removing ID from outstanding request set. | 2022-06-08 14:09:33.497 F.US.CLEN22 [CBV] 5 Min #2 | Reloading chart. | 2022-06-08 14:09:33.549 F.US.CLEN22 [CBV] 15 Min #5 | Reloading chart. | 2022-06-08 14:09:33.591 F.US.CLEN22 [CBV] 60 Min #4 | Reloading chart. | 2022-06-08 14:09:33.647 F.US.CLEN22 [CBV] 240 Min #1 | Reloading chart. | 2022-06-08 14:09:33.785 Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-06-08 14:09:33.845 * CQG WebAPI | Using primary service for historical data for F.US.CLEH22 | 2022-06-08 14:09:33.845 Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-06-08 14:09:33.845 * Starting DelayedDownloadMonitoringTimer | 2022-06-08 14:09:33.845 Starting HDTimeoutTimer | 2022-06-08 14:09:33.845 Added historical Intraday data request for F.US.CLEH22 to the queue. | 2022-06-08 14:09:33.845 Triggering next historical data download in queue. | 2022-06-08 14:09:33.845 F.US.CLEN22 [CBV] 240 Min #1 | Waiting for historical downloads to complete with the IDs: 2, | 2022-06-08 14:09:33.947 F.US.CLEN22 [CBV] Daily #6 | Reloading chart. | 2022-06-08 14:09:33.972 F.US.CLEN22 [CBV] 1 Min #7 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-06-08 14:09:34.837 F.US.CLEN22 [CBV] 5 Min #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-06-08 14:09:34.842 F.US.CLEN22 [CBV] 15 Min #5 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-06-08 14:09:34.845 F.US.CLEN22 [CBV] 60 Min #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-06-08 14:09:34.847 Chart #2 has tagged chart #5 for full recalculation. Chartbook: OIL AK.Cht | 2022-06-08 14:09:34.867 Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-06-08 14:09:36.822 * Requested new login tokens. | 2022-06-08 14:33:55.314 Received 8 login tokens. | 2022-06-08 14:33:55.626 Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-06-08 14:35:27.389 * |
| [2022-06-08 13:05:07] |
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This is resolved for your account. We have given you 60 days free at Service Package 12 at no cost. After that you need to change to service package 10: Service Package Changes | Discontinued External Services | Reducing Overall Costs Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-08 18:44:59] |
| User541486 - Posts: 2 |
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Thank you, how much Serv Pack 10 will cost per month ? Do you have pricing for it ? Where can I find info about it? Thanks again, Sylwia |
| [2022-06-08 19:41:42] |
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Service package 10 is 36 USD per month. For Sierra Chart pricing, refer to this page: Description of Service Packages and Pricing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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