Support Board
Date/Time: Wed, 17 Sep 2025 07:58:54 +0000
There is a not working pending order displayed on my chart
View Count: 558
| [2022-06-07 17:22:45] |
| User53601 - Posts: 106 |
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There is a not working pending order displayed on my chart. I placed an Order, than canceled it. Probably between placing and canceling the order, a connection with the broker was lost for a while. On my broker side, there is no working order for my account. I tried to cancel that order in SC several times, but not works. The order is still displayed on my chart. How do I get rid of that ghost order? In Trade Orders Windows the Order is listed as Pending Open. |
| [2022-06-07 17:51:10] |
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The first thing to do is to reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers That should clear it we would expect. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-07 18:02:06] |
| User53601 - Posts: 106 |
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yes, that helped to clear it. In Trade Orders Windows, the order is also delisted. thank you |
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