Support Board
Date/Time: Tue, 04 Nov 2025 13:39:38 +0000
Payment/CME data feed
View Count: 605
| [2022-05-02 14:00:20] |
| User532209 - Posts: 1 |
|
Hi Guys, I've topped up my account $117 but I still can't activate the live data feed (tried disconnect/re-connect but the data is still delayed) and my account will expire tomorrow, I didn't have this issue last month. Could I please have some assistance. Thanks, |
| [2022-05-02 17:12:23] |
| John - SC Support - Posts: 42737 |
|
You have signed up for the Non-Professional CME exchanges, which means that you need to connect to your live, funded futures trading account at the beginning of each month to qualify for the lower-priced exchange fees. You have not connected to your trading account yet this month. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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