Support Board
Date/Time: Sun, 22 Jun 2025 17:23:19 +0000
Data Issues
View Count: 474
| [2022-03-23 01:10:08] |
| User845066 - Posts: 5 |
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I am using a laptop with 2 monitors to do trading. Last week I paid for a had data running great. This week, my laptop runs its chart in real time but the charts I have up on both my monitors are not running data real time. The last chart markings are from Friday, March 18. I have made sure the charts are at the end and have went through all the suggestions from the frequently asked questions and board. Can you please help with this
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| [2022-03-23 01:16:38] |
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First refer to this help topic if you have not already: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart ---- Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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