Support Board
Date/Time: Sun, 22 Jun 2025 14:56:09 +0000
HELP
View Count: 529
| [2022-03-21 19:53:21] |
| User186839 - Posts: 6 |
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Hi , After I load the Chartbook I do not get real time data and basically the graph freezes. It is important to note that I am in the updated symbol. Would appreciate help . Thanks |
| [2022-03-21 20:15:55] |
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First update Sierra Chart to latest version: Software Download: Fast Update And let us know if you continue to have an issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-22 17:23:00] |
| User186839 - Posts: 6 |
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Hi , Unfortunately even after the update there is no real time data. I will emphasize that I am working with a GAIN demo account Do I need to change anything in my old settings to connect to a broker? |
| [2022-03-23 18:56:27] |
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We do not know: Do I need to change anything in my old settings to connect to a broker?
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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