Support Board
Date/Time: Tue, 16 Sep 2025 14:38:48 +0000
No symbols are displayed
View Count: 504
| [2022-03-17 17:07:37] |
| User876804 - Posts: 1 |
|
Hello, today I connected with a broker for the first time. I deposited funds and made the payment. I can see that the account is active until 4/22/16. After connecting with the broker, I try to add a symbol, but a black screen with information like the one I am sending attached appears all the time. I want to make sure that I have a payment recorded and ask what I have to do to access the chart. Please help. https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=62481 |
| [2022-03-17 17:12:56] |
| John - SC Support - Posts: 41832 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: