Support Board
Date/Time: Mon, 23 Jun 2025 05:15:03 +0000
Odd behavior with Chart Calculator
View Count: 560
| [2022-03-04 15:27:31] |
| Tonkadad - Posts: 235 |
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When I use the Chart Calculator to measure a move and then try to move chart with the Hand Tool (Alt H) the chart will not move until I erase the Chart Calculator. I can use Alt-H to move other charts, I just can't move the chart with the Chart Calculator drawn line until I erase it? Running ver. 2363 |
| [2022-03-04 18:27:55] |
| John - SC Support - Posts: 40555 |
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We are not able to reproduce this. Make sure you have the Hand tool selected by selecting it in the Tools menu rather than using Alt-H. Also, make sure you are selecting the chart nowhere near the Calculator drawing in order to ensure you are not selecting the drawing by accident. On the chart that is not able to move, make sure you have data that is displayed off the screen and that it is not all displayed such that there is nothing to scroll left/right. One other note, see if you can at least drag the chart left and right with the Hand tool. Up/down is controlled by a setting and could be affected by your Scale setting, so this will help to eliminate some possibilities. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-04 18:40:20] |
| Tonkadad - Posts: 235 |
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So when I use the Chart Calculator tool from the menu and then try to move chart with hand tool selected from menu, it won't move. No where near the drawing and data can scroll left and right. It only does it with the Chart Calculator, as soon as I erase calculator drawing I can move the chart. Also the hand is not visible on the chart with the drawing, it's visible when using it on any other charts without Calculator Drawing. Date Time Of Last Edit: 2022-03-04 18:43:10
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| [2022-03-04 19:14:06] |
| John - SC Support - Posts: 40555 |
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Let us know a day and time when we can call and look at this on your system. Also make sure your phone number is correct at the following link: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-04 19:22:00] |
| Tonkadad - Posts: 235 |
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Monday anytime
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| [2022-03-04 21:14:58] |
| John - SC Support - Posts: 40555 |
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Can we call at 08:00am Honolulu time on Monday?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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