Support Board
Date/Time: Mon, 23 Jun 2025 10:46:40 +0000
Numbers Bar / Delta displaying Zeroes
View Count: 559
| [2022-03-02 06:02:15] |
| Richard Villarreal - Posts: 4 |
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My numbers bar and delta are displaying zeroes. This happens whenever I shut down SC and upon restarting it, it only displays data from the restart time onward, so I have large gaps of missing data. I researched board support and found another user having a similar problem ("CD and footprint displaying 0s"). It was recommended to user to update his Denali feed and then pay for the exchange fee needed. Upon reading this I updated my feed from CQG to Denali and paid the $46 payment. However, I did not activate because my introducing broker is Tradovate and it is not listed as a supported trading service. Can you please provide guidance? BTW I have downloaded the prerelease and am using version 2351. Thanks. https://www.sierrachart.com/image.php?Image=1646200596128.png |
| [2022-03-02 16:52:50] |
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We see are using CQG. Therefore refer to the notes for version 2351: https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2351 The next step that you need to do is activate the exchange that you require here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed At this point this is all you need to do. And then re-download the data in the chart after that exchange is active: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-02 16:53:51
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