Support Board
Date/Time: Mon, 23 Jun 2025 05:16:09 +0000
Service Balance Too Low
View Count: 633
| [2022-02-27 09:19:33] |
| User757816 - Posts: 21 |
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Hello SCS, i do not understand why my service balance is 10USD under balance. I activate: 1) Full CME Group (CME, CBOT, COMEX, NYMEX) for nonprofessional Trading accounts = 3.5 USD 1) EUREX EOBI = 25 USD so total 28,5 USD. I made a payment for 35 USD (see attached email) so I should have a credit of 6.5 USD in credit. Please could you check in your system? Thank you Best regards Claudio Donatone |
 Sierra Chart Payment.pdf - Attached On 2022-02-27 09:17:40 UTC - Size: 408.45 KB - 164 views |
| [2022-02-27 10:48:36] |
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You can see all of your transactions here: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog Also refer to: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-27 10:48:49
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| [2022-03-01 19:17:17] |
| User757816 - Posts: 21 |
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Hello, I am still not understanding why I charged 46 + 35 = 81 USD and I received the message to charge the account to activate the EUREX. I charged 106 USD and activated 46 + 3,5 + 25 = 74,5. The balance should be 29,5 UDS, instead I see the balance is 11,5 USD. I would understand where are finished the missing 18 USD. Taxes not stated? Thank you Best regards Claudio Donatone |
| [2022-03-02 17:13:09] |
| John - SC Support - Posts: 40555 |
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All of the information you need is in the Transaction Log for your account. You can access the Transaction Log for your account by going to the Control Panel for your account and selecting the link for View Transaction Log and Payment Receipts. Or you can access it directly through the following link and then logging into the Sierra Chart website (if needed): https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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