Support Board
Date/Time: Tue, 16 Sep 2025 05:01:18 +0000
Historical data issue
View Count: 520
| [2022-02-25 16:14:10] |
| Guilherme Rosa - Posts: 11 |
|
I just set up today a connection using Rithmic to connect Sierra Chart, and I have Denali Exchange Data Feed. However, I am not receiving historical data. When I open my platform the following Notice shows up: "To continue to receive real-time CME data through the Denali Exchange Data Feed when using the lower-priced CME exchange fees which are enabled on your account, requires that you connect Sierra Chart to your live trading account at least once a month." My broker is NinjaTrader, and it seems that Sierra Chart is not able to connect to them anymore. It was a recent change. So, I am not able to connect to my live trading to keep using Denali Exchange Data Feed and receiving historical data. Please advise how to solve this problem. |
| [2022-02-25 17:13:33] |
| John - SC Support - Posts: 41827 |
|
As long as you are connected to a live Rithmic server, you should be fine. Please get us a copy of your message log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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