Support Board
Date/Time: Tue, 04 Nov 2025 08:59:50 +0000
RITHMIC DATA ISSUE --- NO FULL CHARTS.
View Count: 573
| [2022-02-15 13:23:36] |
| User725605 - Posts: 60 |
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I have an active Service Package 10 -- paid in advance for six months. I have Denali Data. In my Data Trade Service Settings, I have set to RHITMIC, and all other pertinent boxes are correct according to Sierra instructions. My AGREEMENTS - Uniform Subscriber, CME NON-Professional Certification, and a documented Trading Account Number provided, are all done, and status shows as - "ACCEPTED." I am currently charting on lower time frames - but - I do not have full chart data on larger time frames. I strongly suspect when a contract month rollsover that my data will start once again with ONE bar and build from there. |
| [2022-02-15 13:31:11] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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