Support Board
Date/Time: Mon, 23 Jun 2025 18:45:34 +0000
Update to new version stops uploading intraday data
View Count: 585
| [2022-02-14 07:57:03] |
| User350416 - Posts: 43 |
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Hi, I updated to the new version, which erased my rithmic credentials in Data Trade service settings. After putting my credentials back on, and SC connecting to Rithmic I still receive NO DATA and charts don't get updated. I have package 11 and followed all posts re Rithmic connectivity settings. I have also the " Set the Allow Support for Sierra Chart Data Feeds option to Yes" and I don't have the M indicator next to the symbol. Going backward to the previous SC version does not either upload the data, so I'm totally blocked. Can you please help? I can't trade Thank you |
 220214 08h50s57.146.png / V - Attached On 2022-02-14 07:54:51 UTC - Size: 8.46 KB - 136 views 220214 08h16s11.065.png / V - Attached On 2022-02-14 07:54:56 UTC - Size: 47.63 KB - 132 views |
| [2022-02-14 11:00:24] |
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You need to translate the symbols to the new Rithmic symbol format. Refer to this Edit menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-14 12:07:43] |
| User350416 - Posts: 43 |
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Ok, thank you That solved the isse |
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