Support Board
Date/Time: Mon, 23 Jun 2025 21:03:56 +0000
Uprofit account not being found
View Count: 905
| [2022-02-09 16:54:16] |
| User949298 - Posts: 5 |
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Hi, I am doing a Uprofit eval. starting from mon. Everything worked fine until I had to reset the Uprofit account due to max drawdown. They reset my account successfully and I made sure all my login info was correct and restarted my sierra platform. The problem is the Uprofit account is not showing up in the account monitor so I cannot trade it through sierra. It works just fine on the Rtrader platform and all they keep telling me is to delete my account info and reconfigure it. I have done this multiple times with no success. And now its showing my personal account on the account list on the trade window even though im logged in to the Uprofit/Rithmic account.
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| [2022-02-09 20:12:49] |
| User949298 - Posts: 5 |
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I have been working with Uprofit extensively for 2 days and they have said it is def. a sierra platform error or a setting we cant figure out.
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| [2022-02-09 23:49:29] |
| Sierra_Chart Engineering - Posts: 19990 |
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What is the length of the trade account identifier in characters? If it is too long, Rithmic will not send it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-09 23:49:52
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| [2022-02-09 23:56:28] |
| User949298 - Posts: 5 |
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It is 32 charachters long.
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| [2022-02-10 00:15:14] |
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It is too long. Have them reduce it to 30.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-14 19:44:55] |
| User949298 - Posts: 5 |
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Yep that was it. Thanks for the solution.
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