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Date/Time: Tue, 15 Jul 2025 12:30:38 +0000



No data for Teton Service

View Count: 600

[2022-01-31 01:01:58]
User879924 - Posts: 50
Hi,

I have just switched over to Teton via Edge Clear. I followed the instructions from the Sierra support thread and I have ensured that allow support for SC data feeds is selected to yes but I have no live data.

When I switch back to SC data- All services I have no problems and charts work as expected.

I have sent you a msg log to assist in the trouble shooting.
[2022-01-31 01:07:01]
Sierra Chart Engineering - Posts: 104368
You need to Translate the symbols with this Edit menu command:
Edit Menu: Edit >> Translate Symbols To Current Service
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-01-31 01:07:12
[2022-01-31 01:56:50]
User879924 - Posts: 50
Thank you this seems to have resolved the problem but created another one for me.

On my NQ chart I can use the hand tool to click and drag the chart however I like it. My ES chart has the same scale settings but I cannot click and drag it with the hand tool.

I have the global settings to allow the hand tool to click and drag.
[2022-01-31 02:54:15]
Sierra Chart Engineering - Posts: 104368
Can you at least move the chart left and right with the Hand tool?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-01-31 04:35:15]
User879924 - Posts: 50
it has been resolved thank you

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