Support Board
Date/Time: Tue, 16 Sep 2025 07:47:35 +0000
Cannot connect to Trading Evaluator Service
View Count: 643
| [2022-01-14 04:46:56] |
| User674506 - Posts: 1 |
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I'm a fairly new user to Sierra Charts and was trading live for a little bit, but now wish to try simulated or paper trading. The issue is that most services, if not all, say "not enabled in package or account is expired." How can I get around this issue to begin paper trading.
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| [2022-01-14 05:35:37] |
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We have given you a trial extension. After that: Follow these instructions to add usage time to your Sierra Chart account:
1. Select "Help >> Account Control Panel" on the Sierra Chart software menu. On the displayed webpage, click on "Activate Services". Or you can also go to this page in your browser: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation Login with your Sierra Chart Account Name and Password. 2. Choose the particular Service Package that you want to automatically renew and press the "Update/Set" button. 3. Add sufficient credit to your Services Balance using any of the available payment options: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit For further information, refer to: Sierra Chart Purchase and License Information: Renewing Access Instructions for the simulated futures trading service: Simulated Futures Trading Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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