Support Board
Date/Time: Tue, 16 Sep 2025 06:14:23 +0000
Hi
View Count: 604
| [2022-01-07 15:45:48] |
| User911964 - Posts: 7 |
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I have linked to my broker and signedup with denali package. am still seeing my charts delayed. See screenshot https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=59172 |
| [2022-01-07 18:18:52] |
| John - SC Support - Posts: 41827 |
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Make sure that the setting for Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds is set to Yes. If you change it from No to Yes, then you need to select File >> Disconnect, followed by File >> Connect to Data Feed in order to start getting the real-time data. If it is already set to Yes, then we need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-07 19:56:04] |
| User911964 - Posts: 7 |
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I figured it out. I needed to sign the data contract. its fine. I get realtime now
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