Support Board
Date/Time: Wed, 25 Jun 2025 06:59:54 +0000
no data for US Equities
View Count: 785
| [2022-01-07 14:56:16] |
| wildpanther1945 - Posts: 48 |
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Hello SC Team; I'm not getting data on US equities this morning on my desktop computer. I have a travel laptop where i trade when I'm not home and have a desktop for home usage. If I log in to my laptop I'm getting data for US stocks but not when I log in to my desktop. I only log in to one device each time and I just added more cash on my account few days ago but I can not figure out why I'm not getting data on my desktop computer. Please advice. Thanks in advance. |
| [2022-01-07 15:34:49] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-07 15:46:06] |
| wildpanther1945 - Posts: 48 |
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Software version: 2339 64-bit | 2022-01-07 10:40:24.616 Primary Thread ID: 3560 | 2022-01-07 10:40:24.616 Usage end date: 2022-02-07 | 2022-01-07 10:40:24.616 Enabled for: Advanced Features 2. | 2022-01-07 10:40:24.616 Enabled for: Sierra Chart Historical Data Service. | 2022-01-07 10:40:24.616 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2022-01-07 10:40:24.616 Enabled for: Delayed Denali Exchange Data Feed. | 2022-01-07 10:40:24.616 Enabled for exchange: U.S. Equities (NYSE, NASDAQ, AMEX) | 2022-01-07 10:40:24.616 Enabled for exchange: Euronext Equities Delayed | 2022-01-07 10:40:24.616 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-01-07 10:40:24.616 Current selected Data/Trading service: SC Data - All Services | 2022-01-07 10:40:24.616 Custom symbol settings values: enabled | 2022-01-07 10:40:24.616 Chart Update Interval: 500 | 2022-01-07 10:40:24.616 Intraday Data Storage Time Unit: 0 | 2022-01-07 10:40:24.616 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-01-07 10:40:24.616 2022-01-07 15:40:24 Local computer time in UTC | 2022-01-07 10:40:24.616 2022-01-07 10:40:24 Local computer time in SC Time Zone | 2022-01-07 10:40:24.616 2022-01-07 15:39:15 Server time in UTC | 2022-01-07 10:40:24.616 Local computer UTC time and Server UTC time difference: 3 seconds. | 2022-01-07 10:40:24.616 Program path: C:\SierraChart\ | 2022-01-07 10:40:24.616 Data Files path: C:\SierraChart\Data\ | 2022-01-07 10:40:24.616 OS Version Number: 10.0 | 2022-01-07 10:40:24.616 Locale Setting: C | 2022-01-07 10:40:24.616 DLLs: UserContributedStudies_64.dll | 2022-01-07 10:40:24.616 Allowed protected custom studies: | 2022-01-07 10:40:24.616 TWTR #6 | Reloading chart. | 2022-01-07 10:41:15.995 TWTR Rev. 10t #4 | Reloading chart. | 2022-01-07 10:41:16.030 TWTR 3 Min #3 | Reloading chart. | 2022-01-07 10:41:16.033 TWTR Rev. 10t #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-01-07 10:41:16.035 TWTR 5 Min #2 | Reloading chart. | 2022-01-07 10:41:16.051 Loading market depth data. | 2022-01-07 10:41:16.117 Loaded depth data records for TWTR 2021-12-28 from 2021-12-28 09:31:00.487000 to 2021-12-28 13:34:31.594163. | 2022-01-07 10:41:16.132 Loaded depth data records for TWTR 2021-12-31 from 2021-12-31 09:43:17.989000 to 2021-12-31 12:31:58.069347. | 2022-01-07 10:41:16.141 Loading market depth data. | 2022-01-07 10:41:16.224 Loaded depth data records for TWTR 2021-12-28 from 2021-12-28 09:31:00.487000 to 2021-12-28 13:34:31.594163. | 2022-01-07 10:41:16.238 Loaded depth data records for TWTR 2021-12-31 from 2021-12-31 09:43:17.989000 to 2021-12-31 12:31:58.069347. | 2022-01-07 10:41:16.248 TWTR 30 Sec #8 | Reloading chart. | 2022-01-07 10:41:16.467 TWTR Point & Figure 4-1 #1 | Reloading chart. | 2022-01-07 10:41:16.472 Loading market depth data. | 2022-01-07 10:41:16.473 TWTR 30 Sec #8 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-01-07 10:41:16.474 Loading market depth data. | 2022-01-07 10:41:16.477 TWTR Point & Figure 4-1 #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-01-07 10:41:16.578 SC Data - All Services | Starting real-time market data updates for: TWTR. ID: 2 | 2022-01-07 10:41:16.637 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: TWTR | 2022-01-07 10:41:16.637 SC Data - All Services | Requesting security definition data for: TWTR. ID: 2 | 2022-01-07 10:41:16.637 Added historical Intraday data request for TWTR to the queue. | 2022-01-07 10:41:16.637 Intraday data recording state for symbol TWTR is set to download 'Pending'. | 2022-01-07 10:41:16.637 Triggering next historical data download in queue. | 2022-01-07 10:41:16.637 Delaying start of download for TWTR | 2022-01-07 10:41:16.640 Requesting market depth updates for: TWTR if supported. | 2022-01-07 10:41:16.662 Separate subscription for market depth updates not supported. TWTR | 2022-01-07 10:41:16.662 HD Request # 3 | Downloading Intraday chart data for TWTR to the file TWTR.scid. Service: scdataallservices | 2022-01-07 10:41:21.538 HD Request # 3 | Download start date-time: 2022-01-07 09:31:00.000000. File last date-time: 2022-01-07 09:31:00.000000 | 2022-01-07 10:41:21.539 HD Request # 3 | Requesting historical Intraday Minute data for TWTR starting at 2022-01-07 09:31:00 (Exchange time). | 2022-01-07 10:41:22.235 HD Request # 3 | Receiving Intraday data for TWTR starting at 2022-01-07 09:31:00.000000 | 2022-01-07 10:41:22.402 HD Request # 3 | Bytes received: 2784 | 2022-01-07 10:41:22.402 HD Request # 3 | Timestamp of first Intraday data file record written: 2022-01-07 09:32:00.000000 | 2022-01-07 10:41:22.403 HD Request # 3 | Received 56 Intraday data records from 2022-01-07 09:31:00.000000 to 2022-01-07 10:26:00.000000 (55.0 minutes) and wrote 55 records for TWTR | 2022-01-07 10:41:22.403 HD Request # 3 | Add time&sales data | Remembered last file record date-time: 2022-01-07 15:26:00.000000 | 2022-01-07 10:41:22.403 HD Request # 3 | Completion time: 1s | 2022-01-07 10:41:22.403 HD Request # 3 | Intraday data download complete for TWTR. Unique request ID: 3 | 2022-01-07 10:41:22.403 Removing historical data download ID 3. | 2022-01-07 10:41:22.403 Real-time Intraday chart data file updates started for TWTR | 2022-01-07 10:41:22.403 Intraday chart data file opened for TWTR | 2022-01-07 10:41:22.403 HD Request # 3 | Enabling Intraday chart updating for symbol. | 2022-01-07 10:41:22.403 Triggering next historical data download in queue. | 2022-01-07 10:41:22.403 No download requests in the queue to start downloads for. | 2022-01-07 10:41:22.403 File >> Disconnect selected. | 2022-01-07 10:41:46.698 SC Data - All Services | Disconnected. | 2022-01-07 10:41:46.700 SC Data - All Services | Connected to server complete. | 2022-01-07 10:42:11.614 Triggering next historical data download in queue. | 2022-01-07 10:42:11.614 Triggering next historical data download in queue. | 2022-01-07 10:42:11.614 Triggering next historical data download in queue. | 2022-01-07 10:42:11.614 Triggering next historical data download in queue. | 2022-01-07 10:42:11.614 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2022-01-07 10:42:11.614 No download requests in the queue to start downloads for. | 2022-01-07 10:42:11.615 No download requests in the queue to start downloads for. | 2022-01-07 10:42:11.615 No download requests in the queue to start downloads for. | 2022-01-07 10:42:11.615 No download requests in the queue to start downloads for. | 2022-01-07 10:42:11.615 SC Data - All Services | Starting real-time market data updates for: TWTR. ID: 1 | 2022-01-07 10:42:11.710 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: TWTR | 2022-01-07 10:42:11.710 SC Data - All Services | Requesting security definition data for: TWTR. ID: 1 | 2022-01-07 10:42:11.710 Requesting market depth updates for: TWTR if supported. | 2022-01-07 10:42:11.710 Separate subscription for market depth updates not supported. TWTR | 2022-01-07 10:42:11.710 Added historical Intraday data request for TWTR to the queue. | 2022-01-07 10:42:11.710 Intraday data recording state for symbol TWTR is set to download 'Pending'. | 2022-01-07 10:42:11.710 Triggering next historical data download in queue. | 2022-01-07 10:42:11.710 Delaying start of download for TWTR | 2022-01-07 10:42:11.720 HD Request # 4 | Downloading Intraday chart data for TWTR to the file TWTR.scid. Service: scdataallservices | 2022-01-07 10:42:16.785 HD Request # 4 | Download start date-time: 2022-01-07 10:26:00.000000. File last date-time: 2022-01-07 10:26:00.000000 | 2022-01-07 10:42:16.785 HD Request # 4 | Requesting historical Intraday Minute data for TWTR starting at 2022-01-07 10:26:00 (Exchange time). | 2022-01-07 10:42:17.465 HD Request # 4 | Receiving Intraday data for TWTR starting at 2022-01-07 10:26:00.000000 | 2022-01-07 10:42:17.612 HD Request # 4 | Bytes received: 98 | 2022-01-07 10:42:17.612 HD Request # 4 | Timestamp of first Intraday data file record written: 2022-01-07 10:27:00.000000 | 2022-01-07 10:42:17.612 HD Request # 4 | Received 2 Intraday data records from 2022-01-07 10:26:00.000000 to 2022-01-07 10:27:00.000000 (60.0 seconds) and wrote 1 record for TWTR | 2022-01-07 10:42:17.612 HD Request # 4 | Add time&sales data | Remembered last file record date-time: 2022-01-07 15:27:00.000000 | 2022-01-07 10:42:17.613 HD Request # 4 | Completion time: 1s | 2022-01-07 10:42:17.613 HD Request # 4 | Intraday data download complete for TWTR. Unique request ID: 4 | 2022-01-07 10:42:17.613 Removing historical data download ID 4. | 2022-01-07 10:42:17.613 Real-time Intraday chart data file updates started for TWTR | 2022-01-07 10:42:17.613 Intraday chart data file opened for TWTR | 2022-01-07 10:42:17.613 HD Request # 4 | Enabling Intraday chart updating for symbol. | 2022-01-07 10:42:17.613 Triggering next historical data download in queue. | 2022-01-07 10:42:17.613 No download requests in the queue to start downloads for. | 2022-01-07 10:42:17.613 |
| [2022-01-07 15:59:18] |
| wildpanther1945 - Posts: 48 |
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TWTR is the ticker...
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| [2022-01-07 18:27:23] |
| John - SC Support - Posts: 40601 |
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We are not seeing anything of issue in the log. In fact, it shows that you should be getting the data without any issue. Can you set your chart to a time-based chart (1 or 5 minute) and then take a screenshot so we can see what data you have. Refer to the following for how to take a screenshot to send to us: https://www.sierrachart.com/index.php?page=PostingInformation.php#PostingAnImage For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-07 20:08:01] |
| wildpanther1945 - Posts: 48 |
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https://www.sierrachart.com/image.php?Image=1641585923161.png https://www.sierrachart.com/image.php?Image=1641586016482.png https://www.sierrachart.com/image.php?Image=1641586047738.png |
| [2022-01-07 20:36:03] |
| wildpanther1945 - Posts: 48 |
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Hello SC; I have data coming in now. Now sure what happened but when I go back to my computer I saw data's coming in. Thank you for your time. Any update on the NASDAQ data? https://www.sierrachart.com/image.php?Image=1641587391276.png https://www.sierrachart.com/image.php?Image=1641587652331.png https://www.sierrachart.com/image.php?Image=1641587715946.png |
| [2022-01-07 21:47:19] |
| John - SC Support - Posts: 40601 |
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Good to hear (and see). To get the data that is missing, you would need to follow these instructions: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-08 16:01:05
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| [2022-01-08 16:03:38] |
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Follow these instructions: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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