Support Board
Date/Time: Tue, 16 Sep 2025 06:05:00 +0000
live trading account not assigned
View Count: 517
| [2022-01-05 17:32:56] |
| User510286 - Posts: 1 |
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I'm getting delayed data, although I'm logging in with a live account. Please assign my live amp trading account.
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| [2022-01-05 17:44:08] |
| John - SC Support - Posts: 41827 |
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Everything on your account looks good and your Setup for the Denali data is good. Therefore, check to make sure that the setting for Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support For Sierra Chart Data Feeds is set to Yes. If it is not, then change it to Yes, and then select File >> Disconnect followed by File >> Connect to Data Feed. If this is already set to Yes, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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