Support Board
Date/Time: Wed, 25 Jun 2025 17:32:06 +0000
REQUESTING REMOTE TECH-SUPPORT PLEASE FROM "SENIOR SIERRA CHART ENGINEERS."
View Count: 1011
| [2021-12-18 17:35:05] |
| User725605 - Posts: 60 |
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I am a long time Sierra user. I know this program well enough to know today that I have a serious issue with some of the BASIC Sierra functions that I have done my personal best to solve. Does Sierra Tech Support have a division to deal with troubling issues like mine. Does Sierra offer remote session tech support that would allow you into my computer for diagnostics,and a fix. Please advise. |
| [2021-12-19 17:45:54] |
| SavantTrader - Posts: 110 |
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In another thread on here, which I found by using the search feature, this person was recommended for 3rd party Sierra support: https://www.buymeacoffee.com/dianapena |
| [2021-12-20 15:13:44] |
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Yes we can help you. But we just have to find the time. We should have some time this week. There is a cost for this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-12-20 15:13:52
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| [2021-12-22 16:57:29] |
| User725605 - Posts: 60 |
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Hello. Upon further ongoing investigation it appears that my issue 'might' possibly be related to a hardware fault. I have tech people investigating further to definitively confirm this . So, for now I would like to ask you to put your offer of remote support on hold or cancel. If I find that I require your remote assistance, I will let you know. Thank you. The Sierra team is the best. |
| [2021-12-23 15:30:35] |
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Thank you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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