Support Board
Date/Time: Mon, 03 Nov 2025 23:53:55 +0000
Data feed still delayed after activating with Stage 5
View Count: 994
| [2021-12-13 23:30:56] |
| aceoftrades12 - Posts: 23 |
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I followed your instructions from this page: Sierra Chart Teton Futures Order Routing To activate my live data feed after funding/activating a Stage 5 account for CME non-pro futures verification. However, after following those instructions and connecting to the proper data service and translating symbols, I still see delayed messages as shown in the attached snapshot. I also included snapshots of the data feed config to be sure all is good. Please advise what may be amiss so I can have live data ASAP. Thanks much! |
 DelayedStill.jpg / V - Attached On 2021-12-13 23:30:30 UTC - Size: 334.84 KB - 181 views |
| [2021-12-14 00:18:12] |
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We had to change your Service Package to 10. The next step is to complete the agreements here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements If you want to use a higher service package, you can change your package. Refer to: Description of Service Packages and Pricing And then activate the exchanges you need here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-12-14 00:19:11
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| [2021-12-14 00:31:28] |
| aceoftrades12 - Posts: 23 |
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I'm told what I want is Service package #11 and data #4. Does that make sense? Planning to use SC charts with live data and adding OFL (Order Flow Labs) thereafter.
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| [2021-12-14 00:53:44] |
| aceoftrades12 - Posts: 23 |
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I signed the agreements and setup the $46 payment via PayPal, but still not sure how to get the live data "activated". Also, I assume you'll just bill me each month via Paypal automatically so I don't have to manually go do that each time? Thanks!
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| [2021-12-14 02:25:42] |
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We are checking on this for you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-14 03:55:17] |
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Your Sierra Chart account is now set for Service Package 11 and you can now activate the exchanges you require here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-14 14:04:33] |
| aceoftrades12 - Posts: 23 |
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I activated the data #4 (Denali with CME + Depth for NON-pro) and paid but the snapshot attached still says I'm "delayed"? Anything else need to happen? I'm stumped, thanks!
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| Delayed.jpg / V - Attached On 2021-12-14 14:04:06 UTC - Size: 180.81 KB - 177 views |
| [2021-12-14 14:13:17] |
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That just means that you do have access to delayed data, if you want to use delayed data and also for exchanges that you have not activated.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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