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Date/Time: Fri, 29 Mar 2024 15:33:50 +0000



Data feed still delayed after activating with Stage 5

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[2021-12-13 23:30:56]
aceoftrades12 - Posts: 23
I followed your instructions from this page:
Sierra Chart Teton Futures Order Routing

To activate my live data feed after funding/activating a Stage 5 account for CME non-pro futures verification. However, after following those instructions and connecting to the proper data service and translating symbols, I still see delayed messages as shown in the attached snapshot. I also included snapshots of the data feed config to be sure all is good. Please advise what may be amiss so I can have live data ASAP. Thanks much!
imageDelayedStill.jpg / V - Attached On 2021-12-13 23:30:30 UTC - Size: 334.84 KB - 97 views
[2021-12-14 00:18:12]
Sierra Chart Engineering - Posts: 104368
We had to change your Service Package to 10. The next step is to complete the agreements here:
https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements

If you want to use a higher service package, you can change your package. Refer to:
Description of Service Packages and Pricing

And then activate the exchanges you need here:
https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2021-12-14 00:19:11
[2021-12-14 00:31:28]
aceoftrades12 - Posts: 23
I'm told what I want is Service package #11 and data #4. Does that make sense? Planning to use SC charts with live data and adding OFL (Order Flow Labs) thereafter.
[2021-12-14 00:53:44]
aceoftrades12 - Posts: 23
I signed the agreements and setup the $46 payment via PayPal, but still not sure how to get the live data "activated". Also, I assume you'll just bill me each month via Paypal automatically so I don't have to manually go do that each time? Thanks!
[2021-12-14 02:25:42]
Sierra Chart Engineering - Posts: 104368
We are checking on this for you.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-12-14 03:55:17]
Sierra Chart Engineering - Posts: 104368
Your Sierra Chart account is now set for Service Package 11 and you can now activate the exchanges you require here:
https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-12-14 14:04:33]
aceoftrades12 - Posts: 23
I activated the data #4 (Denali with CME + Depth for NON-pro) and paid but the snapshot attached still says I'm "delayed"? Anything else need to happen? I'm stumped, thanks!
imageDelayed.jpg / V - Attached On 2021-12-14 14:04:06 UTC - Size: 180.81 KB - 100 views
[2021-12-14 14:13:17]
Sierra Chart Engineering - Posts: 104368
That just means that you do have access to delayed data, if you want to use delayed data and also for exchanges that you have not activated.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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