Support Board
Date/Time: Tue, 16 Sep 2025 02:48:42 +0000
Reactivate Charts
View Count: 539
| [2021-12-06 19:39:41] |
| User730394 - Posts: 2 |
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I recently paid to restart with sierra charts, but my old charts are not updated; they are stuck on June 2019. How do I get them re-activated? Please help
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| [2021-12-06 22:51:55] |
| John - SC Support - Posts: 41827 |
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Make sure you are on a current version of the software. The most recent version is 2333. If you still have a problem after updating, then get us your message log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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