Support Board
Date/Time: Thu, 26 Jun 2025 22:26:56 +0000
Market depth not displaying
View Count: 1099
| [2021-11-01 13:37:17] |
| User789550 - Posts: 17 |
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Hello, Having an issue with the market depth historical study , I can see large resting orders on the DOM but those are not showing up on the chart with the study on it. Played with the settings, I am lost. How might I get this to work again ? Thanks , have a great day |
| [2021-11-01 14:13:15] |
| John - SC Support - Posts: 40626 |
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Can you please give us a screenshot of what you are seeing so we can understand better where the issue might be. Refer to the following instructions for screenshots: https://www.sierrachart.com/index.php?page=PostingInformation.php#PostingAnImage For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-01 15:11:56] |
| User789550 - Posts: 17 |
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Hello, Thanks for the fast reply Seems like it is intermittent, shows up now. Was doing this last night as well. Can I send a a log somehow and someone can take a look at what is happening ? Thank you http://www.sierrachart.com/image.php?Image=1635781001871.png Date Time Of Last Edit: 2021-11-01 15:38:12
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| [2021-11-01 16:05:14] |
| John - SC Support - Posts: 40626 |
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The log is not going to show us anything in this particular case. Off hand, it looks like you just have some very specific levels being displayed. If you are not using the Percentage values to set the sizes, then it would just be that the MDHG is not displaying anything due to there not being data at the levels you have defined. Can you attach a copy of that chart by following the instructions at the following link for us to take a quick look: Support Board Posting Information: Providing Chartbook with Only a Single Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-02 14:22:40] |
| User789550 - Posts: 17 |
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Hello Attached chart book , and a picture of what is not displaying Thanks for looking at this Have a great day |
 SC MDHC.Cht - Attached On 2021-11-02 14:20:02 UTC - Size: 5.2 KB - 284 views  sc depth.jpg / V - Attached On 2021-11-02 14:21:33 UTC - Size: 221.59 KB - 168 views |
| [2021-11-02 16:27:26] |
| John - SC Support - Posts: 40626 |
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The Trading DOM window that you have displayed is not coming up with the Chartbook that you attached. We are wondering if you are using a Trade And Current Quote symbol in that DOM, which would be one reason why the depth data is different. We really need to have both. We are not seeing any discrepancy between the data in the DOM and the Market Depth Historical Graph with the chart that you sent us. In fact, things are matching up exactly as they should. The only thing we want to point out is that you have the data in the main graph displayed as the Maximum Level, whereas the data displayed after the last bar is is the Last data. You also have a "Lowest Quantity for Coloring" set to 500. This would give you differences in the information that is displayed between these two areas, as there could have been a maximum greater than 500, but the current market depth is not above that threshold and is therefore not displayed. There is nothing wrong with the way you are displaying it per the above, we just want to ensure that this is on purpose. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-02 17:31:44] |
| User789550 - Posts: 17 |
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Hello again Sorry I did not include DOM in that chart, I attached it. Also another pic Thank you Have a good one ( update ) Seems to be working now Date Time Of Last Edit: 2021-11-02 17:36:22
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| SC MDHC.Cht - Attached On 2021-11-02 17:29:53 UTC - Size: 55.31 KB - 562 views |
| [2021-11-02 17:58:45] |
| John - SC Support - Posts: 40626 |
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Everything looks good, so we do not see any reason why you would have an issue. The only thing we can say is that the last image you provided the chart had not finished updating, so it would not have been in sync yet with the Trading DOM (Waiting to Download Historical Data). But after that everything should be good. If you come across it again, let us know. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-03 17:09:55] |
| User789550 - Posts: 17 |
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Hello Still having an issue with the market depth on my chart, same as chartbook provided yesterday Compared to another chartbook someone gave me, same exact settings Pictures taken a few mins apart ( attached ) Theirs seems to be working fine ( really scratching my head now ) Is there a setting that's not in the study I have to change somewhere ? Thanks for your time Let me know if I have to provide anything Have a great day |
| Other chartbook.png / V - Attached On 2021-11-03 17:03:52 UTC - Size: 47.93 KB - 159 views |
| [2021-11-03 17:30:19] |
| John - SC Support - Posts: 40626 |
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We will take another look at the Chartbook you gave us previously and see if we can reproduce what you are seeing and then figure out why it is occurring.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-03 17:34:22] |
| User789550 - Posts: 17 |
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I think it is intermittent , the resting orders are showing up now Happens every day , only way I see it is if the DOM depth is increased ( only see those orders on the dom ) Thank you again for looking at this , it's confusing |
| [2021-11-03 17:34:29] |
| John - SC Support - Posts: 40626 |
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Which chart, in particular, shows this issue the most often?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-03 17:39:37] |
| User789550 - Posts: 17 |
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The footprint chart, which is the one I stare at the most Can there be an issue if I have that study on other charts ? Going to delete and try |
| [2021-11-03 17:45:15] |
| John - SC Support - Posts: 40626 |
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You have multiple footprint charts. Which chart # is it?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-03 18:05:02] |
| User789550 - Posts: 17 |
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My bad , thought I only had 1 footprint ( had a copy in there, they are the same ) It's number 2 Date Time Of Last Edit: 2021-11-03 18:18:33
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| [2021-11-03 18:19:20] |
| John - SC Support - Posts: 40626 |
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Right now there is a level of 502 at 4635.00. Is this showing correctly on your chart?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-03 18:27:53] |
| User789550 - Posts: 17 |
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No sir
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| sc pic.jpg / V - Attached On 2021-11-03 18:27:42 UTC - Size: 46.04 KB - 144 views |
| [2021-11-03 18:30:21] |
| User789550 - Posts: 17 |
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Might not have seen your msg in time , see 375 on DOM now Did not have DOM depth all the way up when I checked |
| [2021-11-03 23:14:58] |
| John - SC Support - Posts: 40626 |
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Ok. we'll have to watch for it. Your Market Depth Historical Graph showed the level correctly, so I was wondering if it was showing correctly on your end. Really, there is no reason for there to be an issue. Everything looks good with your setup. Although it should not make any difference, the one change we would like for you to do is to turn on the DOM on the chart itself and watch the values in that DOM rather than the Trading DOM. Let us know if you see an issue when watching it this way. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-04 18:04:53] |
| User789550 - Posts: 17 |
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Hello again Here to bug you once again Same issue , attached 2 pics One on trade dom ,one on chart dom Have a good day |
| Trade chart dom.png / V - Attached On 2021-11-04 18:03:34 UTC - Size: 121.51 KB - 154 views |
| [2021-11-04 18:19:42] |
| John - SC Support - Posts: 40626 |
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The only thing we can suggest doing is to start a new chart and build it up to match the old chart. See if you continue to have an issue with that new chart. When we watched your chart last night, we did not see any issues. Everything was showing up correctly. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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