Support Board
Date/Time: Mon, 15 Sep 2025 20:48:25 +0000
Can't connect to data
View Count: 645
| [2021-10-29 15:13:28] |
| GPM2000 - Posts: 14 |
|
Hello, I'm unable to connect to my data. I have Denali data, trading connected to One Up Rithmic. I don't know if I was disconnected due to funds in my account originally. I have topped up my account and there are sufficient funds now, but I still can't connect to any data Thank you |
| [2021-10-29 16:06:25] |
| John - SC Support - Posts: 41825 |
|
Everything on your account looks good. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-29 16:31:55] |
| GPM2000 - Posts: 14 |
|
Software version: 2315 64-bit | 2021-10-29 12:28:49.059 OpenGL enabled (NVIDIA Corporation/NVIDIA GeForce GTX 1660 SUPER/PCIe/SSE2) | 2021-10-29 12:28:49.061 Primary Thread ID: 10812 | 2021-10-29 12:28:49.061 Usage end date: 2021-12-14 | 2021-10-29 12:28:49.061 Enabled for: Advanced Features 2. | 2021-10-29 12:28:49.061 Enabled for: Sierra Chart Historical Data Service. | 2021-10-29 12:28:49.061 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-10-29 12:28:49.061 Enabled for: Delayed Denali Exchange Data Feed. | 2021-10-29 12:28:49.061 Enabled for exchange2: CME (Trading Account Required) | 2021-10-29 12:28:49.061 Enabled for exchange2: CBOT (Trading Account Required) | 2021-10-29 12:28:49.061 Enabled for exchange2: COMEX (Trading Account Required) | 2021-10-29 12:28:49.061 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-10-29 12:28:49.061 Enabled for exchange2: fairx_exchange.data | 2021-10-29 12:28:49.061 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-10-29 12:28:49.061 Current selected Data/Trading service: Rithmic Direct - DTC | 2021-10-29 12:28:49.061 Custom symbol settings values: enabled | 2021-10-29 12:28:49.061 Chart Update Interval: 500 | 2021-10-29 12:28:49.061 Intraday Data Storage Time Unit: 0 | 2021-10-29 12:28:49.061 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-10-29 12:28:49.061 2021-10-29 16:28:49 Local computer time in UTC | 2021-10-29 12:28:49.061 2021-10-29 12:28:49 Local computer time in SC Time Zone | 2021-10-29 12:28:49.061 2021-10-29 14:49:24 Server time in UTC | 2021-10-29 12:28:49.061 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-10-29 12:28:49.061 Program path: C:\SierraChart3\ | 2021-10-29 12:28:49.061 Data Files path: C:\SierraChart3\Data\ | 2021-10-29 12:28:49.061 OS Version Number: 10.0 | 2021-10-29 12:28:49.061 Locale Setting: C | 2021-10-29 12:28:49.061 DLLs: sst_ateam_64.dll, SST_ATEAM_RX_64.dll, sst_FreeBundle_64.dll, UserContributedStudies_64.dll | 2021-10-29 12:28:49.061 Allowed protected custom studies: SST_ATEAM, SST_ATEAM_PS, SST_FreeBundle | 2021-10-29 12:28:49.061 File >> Disconnect selected. | 2021-10-29 12:28:55.622 DTC Client socket (0) | CloseSocket call. | 2021-10-29 12:28:55.622 Rithmic Direct - DTC | Disconnected. | 2021-10-29 12:28:55.623 Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated | 2021-10-29 12:29:06.473 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50500 | 2021-10-29 12:29:06.475 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2021-10-29 12:29:06.475 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-10-29 12:29:06.475 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2021-10-29 12:29:06.475 Rithmic Direct - DTC | Network connection to server complete. | 2021-10-29 12:29:06.573 Rithmic Direct - DTC | Starting socket receive thread. | 2021-10-29 12:29:06.573 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2021-10-29 12:29:06.573 Rithmic Direct - DTC | Sending logon request message. | 2021-10-29 12:29:06.573 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-10-29 12:29:06.663 DTC Client socket (1) | CloseSocket call. | 2021-10-29 12:29:06.683 DTC Client socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-10-29 12:29:06.683 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-10-29 12:29:06.683 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-10-29 12:29:06.683 DTC Client socket (1) | Write has completed. Shutdown being performed. | 2021-10-29 12:29:06.756 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-10-29 12:29:06.756 DTC Client socket (1) | Closed. | 2021-10-29 12:29:06.756 WSACleanup called. | 2021-10-29 12:29:06.929 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2021-10-29 12:29:06.929 DTC Client socket (0) | CloseSocket call. | 2021-10-29 12:29:06.929 Rithmic Direct - DTC | Disconnected. | 2021-10-29 12:29:06.930 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-10-29 12:29:06.930 Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated | 2021-10-29 12:29:11.118 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50500 | 2021-10-29 12:29:11.120 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2021-10-29 12:29:11.121 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-10-29 12:29:11.121 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2021-10-29 12:29:11.121 Rithmic Direct - DTC | Network connection to server complete. | 2021-10-29 12:29:11.218 Rithmic Direct - DTC | Starting socket receive thread. | 2021-10-29 12:29:11.219 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2021-10-29 12:29:11.219 Rithmic Direct - DTC | Sending logon request message. | 2021-10-29 12:29:11.219 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-10-29 12:29:11.307 DTC Client socket (1) | CloseSocket call. | 2021-10-29 12:29:11.318 DTC Client socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-10-29 12:29:11.319 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-10-29 12:29:11.319 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-10-29 12:29:11.319 DTC Client socket (1) | Write has completed. Shutdown being performed. | 2021-10-29 12:29:11.400 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-10-29 12:29:11.400 DTC Client socket (1) | Closed. | 2021-10-29 12:29:11.400 WSACleanup called. | 2021-10-29 12:29:11.519 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2021-10-29 12:29:11.528 DTC Client socket (0) | CloseSocket call. | 2021-10-29 12:29:11.529 Rithmic Direct - DTC | Disconnected. | 2021-10-29 12:29:11.529 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-10-29 12:29:11.529 Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated | 2021-10-29 12:29:15.700 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50500 | 2021-10-29 12:29:15.702 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2021-10-29 12:29:15.702 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-10-29 12:29:15.702 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2021-10-29 12:29:15.702 Rithmic Direct - DTC | Network connection to server complete. | 2021-10-29 12:29:15.869 Rithmic Direct - DTC | Starting socket receive thread. | 2021-10-29 12:29:15.869 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2021-10-29 12:29:15.869 Rithmic Direct - DTC | Sending logon request message. | 2021-10-29 12:29:15.869 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-10-29 12:29:15.939 DTC Client socket (1) | CloseSocket call. | 2021-10-29 12:29:15.962 DTC Client socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-10-29 12:29:15.962 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-10-29 12:29:15.962 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-10-29 12:29:15.962 DTC Client socket (1) | Write has completed. Shutdown being performed. | 2021-10-29 12:29:16.032 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-10-29 12:29:16.032 DTC Client socket (1) | Closed. | 2021-10-29 12:29:16.032 WSACleanup called. | 2021-10-29 12:29:16.209 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2021-10-29 12:29:16.210 DTC Client socket (0) | CloseSocket call. | 2021-10-29 12:29:16.210 Rithmic Direct - DTC | Disconnected. | 2021-10-29 12:29:16.210 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-10-29 12:29:16.210 Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated | 2021-10-29 12:29:20.425 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50500 | 2021-10-29 12:29:20.427 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2021-10-29 12:29:20.427 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-10-29 12:29:20.427 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2021-10-29 12:29:20.428 Rithmic Direct - DTC | Network connection to server complete. | 2021-10-29 12:29:20.545 Rithmic Direct - DTC | Starting socket receive thread. | 2021-10-29 12:29:20.545 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2021-10-29 12:29:20.545 Rithmic Direct - DTC | Sending logon request message. | 2021-10-29 12:29:20.545 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-10-29 12:29:20.615 DTC Client socket (1) | CloseSocket call. | 2021-10-29 12:29:20.615 DTC Client socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-10-29 12:29:20.615 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-10-29 12:29:20.615 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-10-29 12:29:20.615 DTC Client socket (1) | Write has completed. Shutdown being performed. | 2021-10-29 12:29:20.708 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-10-29 12:29:20.708 DTC Client socket (1) | Closed. | 2021-10-29 12:29:20.708 WSACleanup called. | 2021-10-29 12:29:20.812 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2021-10-29 12:29:20.813 DTC Client socket (0) | CloseSocket call. | 2021-10-29 12:29:20.813 Rithmic Direct - DTC | Disconnected. | 2021-10-29 12:29:20.813 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-10-29 12:29:20.814 Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated | 2021-10-29 12:29:25.007 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50500 | 2021-10-29 12:29:25.009 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2021-10-29 12:29:25.010 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-10-29 12:29:25.010 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2021-10-29 12:29:25.010 Rithmic Direct - DTC | Network connection to server complete. | 2021-10-29 12:29:25.104 Rithmic Direct - DTC | Starting socket receive thread. | 2021-10-29 12:29:25.104 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2021-10-29 12:29:25.104 Rithmic Direct - DTC | Sending logon request message. | 2021-10-29 12:29:25.104 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-10-29 12:29:25.196 DTC Client socket (1) | CloseSocket call. | 2021-10-29 12:29:25.202 DTC Client socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-10-29 12:29:25.202 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-10-29 12:29:25.202 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-10-29 12:29:25.202 DTC Client socket (1) | Write has completed. Shutdown being performed. | 2021-10-29 12:29:25.300 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-10-29 12:29:25.300 DTC Client socket (1) | Closed. | 2021-10-29 12:29:25.300 WSACleanup called. | 2021-10-29 12:29:25.425 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2021-10-29 12:29:25.426 DTC Client socket (0) | CloseSocket call. | 2021-10-29 12:29:25.426 Rithmic Direct - DTC | Disconnected. | 2021-10-29 12:29:25.427 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-10-29 12:29:25.427 |
| [2021-10-29 16:36:22] |
| GPM2000 - Posts: 14 |
|
Thanks, connection restored
|
| [2021-10-29 16:45:43] |
| John - SC Support - Posts: 41825 |
|
We have heard back from Rithmic and they state that they have fixed the issue.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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