Support Board
Date/Time: Mon, 15 Sep 2025 20:38:33 +0000
data problems
View Count: 443
| [2021-10-15 15:05:44] |
| g4500 - Posts: 27 |
|
Hi Since 30 mns my charts are not receiving any data. I ve been checking on Sierra webpage and look like everything is ok. Can you help me ? |
| [2021-10-15 16:34:38] |
| John - SC Support - Posts: 41825 |
|
Everything on your account looks good. There are not any problems with the Denali Exchange Data Feed. Therefore, we need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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