Support Board
Date/Time: Mon, 15 Sep 2025 11:45:11 +0000
problem flux real time
View Count: 436
| [2021-10-06 17:51:27] |
| karaamohamed - Posts: 9 |
|
I have connected my account to interactive brokers, I now have the real time feeds of the nq/es/ym but not the vix as well as the fce (cac40) the fdax and the eurostoxx50, I have an error message which is displayed at each connection in orange, I don't know how to fix this problem, I paid all the feeds at your place for more than 200 dollars to have all in real time and I find myself with 3 real time feeds out of 750, I hope that it is not necessary to pay the feeds at interactive brokers + the feeds at your place otherwise I do not see the interest to pay 2 times feeds for only 1 account that does not make sense? Please, I'm trading for real and I don't have time to waste, I'd like to find a solution quickly and something clear and understandable, thank you Translated with www.DeepL.com/Translator (free version) |
| [2021-10-06 18:18:46] |
| John - SC Support - Posts: 41793 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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