Support Board
Date/Time: Sun, 02 Nov 2025 04:37:51 +0000
login error -1 (-1)
View Count: 577
| [2021-06-28 16:14:20] |
| User711061 - Posts: 2 |
|
I changed my password at Transact Futures and my password at Sierra Charts and I cannot get into my account. I get a login error -1 (-1). |
| [2021-06-28 16:32:17] |
| John - SC Support - Posts: 42699 |
|
There are one of two possible things. 1) The password is not entered properly in Sierra Chart. You can view your password on the Data/Trade Service Settings Page, so double-check to make sure it is setup properly. 2) TransAct does not have your account setup to use Sierra Chart. Refer to the information here: https://www.sierrachart.com/index.php?page=doc/TransAct.php#AccountLogonError For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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