Support Board
Date/Time: Mon, 15 Sep 2025 07:11:23 +0000
Historical Data
View Count: 523
| [2021-06-21 16:13:47] |
| User469389 - Posts: 2 |
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I have problems with my chart. When i open a chart i can not see the historical data. I only see the chart from starting the symbol. When i close sierra charts and open it again there is a gap in the chart. Can you tell me what is the problem. I just have the problem with my laptop, on my other pc everything is fine.
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| [2021-06-21 18:45:00] |
| John - SC Support - Posts: 41793 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-22 04:11:45] |
| User469389 - Posts: 2 |
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The symbols is FDAXU21 Software version: 2238 64-bit | 2021-06-22 06:04:57.414 Primary Thread ID: 16984 | 2021-06-22 06:04:57.414 Usage end date: 2021-10-13 | 2021-06-22 06:04:57.414 Enabled for: Sierra Chart Historical Data Service. | 2021-06-22 06:04:57.414 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-06-22 06:04:57.414 Enabled for: Delayed Denali Exchange Data Feed. | 2021-06-22 06:04:57.414 Enabled for exchange2: EUREX EOBI | 2021-06-22 06:04:57.414 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-06-22 06:04:57.414 Current selected Data/Trading service: SC Data - All Services | 2021-06-22 06:04:57.414 Custom symbol settings values: enabled | 2021-06-22 06:04:57.414 Chart Update Interval: 1000 | 2021-06-22 06:04:57.414 Intraday Data Storage Time Unit: 0 | 2021-06-22 06:04:57.414 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2021-06-22 06:04:57.414 2021-06-22 04:04:57 Local computer time in UTC | 2021-06-22 06:04:57.414 2021-06-22 06:04:57 Local computer time in SC Time Zone | 2021-06-22 06:04:57.414 2021-06-22 04:03:14 Server time in UTC | 2021-06-22 06:04:57.414 Local computer UTC time and Server UTC time difference: 2 seconds. | 2021-06-22 06:04:57.414 Program path: D:\Sierra\ | 2021-06-22 06:04:57.414 Data Files path: D:\Sierra\Data\ | 2021-06-22 06:04:57.414 OS Version Number: 10.0 | 2021-06-22 06:04:57.414 Locale Setting: C | 2021-06-22 06:04:57.414 DLLs: UserContributedStudies_64.dll | 2021-06-22 06:04:57.414 Allowed protected custom studies: | 2021-06-22 06:04:57.414 Socket (2) | CloseSocket call. | 2021-06-22 06:04:59.805 Socket (2) | Closed. | 2021-06-22 06:04:59.805 HD Request # 3 | Error downloading historical Intraday data for FDAXU21-EUREX. Timeout error connecting to server. | 2021-06-22 06:04:59.806 Historical data download thread signaled to stop. | 2021-06-22 06:04:59.806 HD Request # 3 | Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for FDAXU21-EUREX | 2021-06-22 06:04:59.806 File compression not supported on file system. D:\Sierra\Data\FDAXU21-EUREX.scid. Windows error code 1: Unzulässige Funktion. | 2021-06-22 06:04:59.806 HD Request # 3 | Add time&sales data | Remembered last file record date-time: 2021-06-21 11:46:42.285000 | 2021-06-22 06:04:59.807 HD Request # 3 | Completion time: 20s | 2021-06-22 06:04:59.807 HD Request # 3 | Intraday data download complete for FDAXU21-EUREX. Unique request ID: 1 | 2021-06-22 06:04:59.807 Removing historical data download ID 1. | 2021-06-22 06:04:59.807 Real-time Intraday chart data file updates started for FDAXU21-EUREX | 2021-06-22 06:04:59.807 Intraday chart data file opened for FDAXU21-EUREX | 2021-06-22 06:04:59.807 HD Request # 3 | Enabling Intraday chart updating for symbol. | 2021-06-22 06:04:59.807 Triggering next historical data download in queue. | 2021-06-22 06:04:59.807 No download requests in the queue to start downloads for. | 2021-06-22 06:04:59.807 File >> Disconnect selected. | 2021-06-22 06:06:18.524 SC Data - All Services | Waiting for socket receive thread to end | 2021-06-22 06:06:18.524 DTC Client socket (1) | CloseSocket call. | 2021-06-22 06:06:18.525 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-06-22 06:06:18.525 SC Data - All Services | Disconnected from the server. | 2021-06-22 06:06:18.525 SC Data - All Services | Disconnected. | 2021-06-22 06:06:18.525 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-06-22 06:06:18.558 DTC Client socket (1) | Closed. | 2021-06-22 06:06:18.558 SC Data - All Services | Connected to server complete. | 2021-06-22 06:06:24.827 Triggering next historical data download in queue. | 2021-06-22 06:06:24.829 Triggering next historical data download in queue. | 2021-06-22 06:06:24.829 Triggering next historical data download in queue. | 2021-06-22 06:06:24.829 Triggering next historical data download in queue. | 2021-06-22 06:06:24.829 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2021-06-22 06:06:24.829 No download requests in the queue to start downloads for. | 2021-06-22 06:06:24.830 No download requests in the queue to start downloads for. | 2021-06-22 06:06:24.830 No download requests in the queue to start downloads for. | 2021-06-22 06:06:24.830 No download requests in the queue to start downloads for. | 2021-06-22 06:06:24.830 Mapping FDAXU21-EUREX to FDAX202109_FUT_EUREX. Service code: eurex | 2021-06-22 06:06:25.697 SC Data - All Services | Starting real-time market data updates for: FDAXU21-EUREX (FDAX202109_FUT_EUREX). ID: 1 Service code: eurex | 2021-06-22 06:06:25.697 SC Data - All Services | Connecting to the server ds24.sierracharts.com. Port 10048 | 2021-06-22 06:06:25.697 SC Data - All Services | Requesting security definition data for: FDAXU21-EUREX (FDAX202109_FUT_EUREX). ID: 1 | 2021-06-22 06:06:25.697 Added historical Intraday data request for FDAXU21-EUREX to the queue. | 2021-06-22 06:06:25.697 Intraday data recording state for symbol FDAXU21-EUREX is set to download 'Pending'. | 2021-06-22 06:06:25.697 Triggering next historical data download in queue. | 2021-06-22 06:06:25.697 DTC Client socket (1) | Creating socket. | 2021-06-22 06:06:25.697 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-06-22 06:06:25.697 DTC Client socket (1) | Connecting to IP: 80.81.77.132. | 2021-06-22 06:06:25.697 Delaying start of download for FDAXU21-EUREX | 2021-06-22 06:06:25.701 DTC Client socket (1) | Connect event error. Windows error code 10060: Ein Verbindungsversuch ist fehlgeschlagen, da die Gegenstelle nach einer bestimmten Zeitspanne nicht richtig reagiert hat, oder die hergestellte Verbindung war fehlerhaft, da der verbundene Host nicht reagiert hat. | 2021-06-22 06:06:46.747 DTC Client socket (1) | CloseSocket call. | 2021-06-22 06:06:46.748 DTC Client socket (1) | Closed. | 2021-06-22 06:06:46.748 DTC Client socket (0) | CloseSocket call. | 2021-06-22 06:06:46.748 SC Data - All Services | Disconnected from the server. | 2021-06-22 06:06:46.748 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2021-06-22 06:06:46.748 SC Data - All Services | Connecting to the server ds14.sierracharts.com. Port 10048 | 2021-06-22 06:06:48.746 DTC Client socket (1) | Creating socket. | 2021-06-22 06:06:48.746 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-06-22 06:06:48.746 DTC Client socket (1) | Connecting to IP: 157.90.1.40. | 2021-06-22 06:06:48.746 HD Request # 4 | Downloading Intraday chart data for FDAXU21-EUREX to the file FDAXU21-EUREX.scid. Service: eurex | 2021-06-22 06:06:56.000 File compression not supported on file system. D:\Sierra\Data\FDAXU21-EUREX.scid. Windows error code 1: Unzulässige Funktion. | 2021-06-22 06:06:56.001 HD Request # 4 | Download start date-time: 2021-06-21 13:46:42.000000. File last date-time: 2021-06-21 13:46:42.285000 | 2021-06-22 06:06:56.001 HD Request # 4 | Using server: ds14.sierracharts.com port 10150 | 2021-06-22 06:06:56.002 Socket (2) | Creating socket. | 2021-06-22 06:06:56.002 Socket (2) | New receive buffer size: 5242880 | 2021-06-22 06:06:56.002 Socket (2) | Connecting to IP: 157.90.1.40. | 2021-06-22 06:06:56.002 DTC Client socket (1) | Connect event error. Windows error code 10060: Ein Verbindungsversuch ist fehlgeschlagen, da die Gegenstelle nach einer bestimmten Zeitspanne nicht richtig reagiert hat, oder die hergestellte Verbindung war fehlerhaft, da der verbundene Host nicht reagiert hat. | 2021-06-22 06:07:09.784 DTC Client socket (1) | CloseSocket call. | 2021-06-22 06:07:09.784 DTC Client socket (1) | Closed. | 2021-06-22 06:07:09.784 DTC Client socket (0) | CloseSocket call. | 2021-06-22 06:07:09.784 SC Data - All Services | Disconnected from the server. | 2021-06-22 06:07:09.784 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2021-06-22 06:07:09.784 SC Data - All Services | Connecting to the server ds24.sierracharts.com. Port 10048 | 2021-06-22 06:07:11.788 DTC Client socket (1) | Creating socket. | 2021-06-22 06:07:11.789 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-06-22 06:07:11.789 DTC Client socket (1) | Connecting to IP: 80.81.77.132. | 2021-06-22 06:07:11.789 Socket (2) | CloseSocket call. | 2021-06-22 06:07:15.994 Socket (2) | Closed. | 2021-06-22 06:07:15.994 HD Request # 4 | Error downloading historical Intraday data for FDAXU21-EUREX. Timeout error connecting to server. | 2021-06-22 06:07:15.995 Added historical Intraday data request for FDAXU21-EUREX to the queue. | 2021-06-22 06:07:15.995 Triggering next historical data download in queue. | 2021-06-22 06:07:15.995 Historical data download thread signaled to stop. | 2021-06-22 06:07:15.995 HD Request # 4 | Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for FDAXU21-EUREX | 2021-06-22 06:07:15.995 HD Request # 4 | Completion time: 19s | 2021-06-22 06:07:15.995 HD Request # 5 | Downloading Intraday chart data for FDAXU21-EUREX to the file FDAXU21-EUREX.scid. Service: eurex | 2021-06-22 06:07:15.995 File compression not supported on file system. D:\Sierra\Data\FDAXU21-EUREX.scid. Windows error code 1: Unzulässige Funktion. | 2021-06-22 06:07:15.996 HD Request # 5 | Download start date-time: 2021-06-21 13:46:42.000000. File last date-time: 2021-06-21 13:46:42.285000 | 2021-06-22 06:07:15.996 HD Request # 5 | Using server: ds24.sierracharts.com port 10149 | 2021-06-22 06:07:15.996 Socket (2) | Creating socket. | 2021-06-22 06:07:15.996 Socket (2) | New receive buffer size: 5242880 | 2021-06-22 06:07:15.996 Socket (2) | Connecting to IP: 80.81.77.132. | 2021-06-22 06:07:15.996 DTC Client socket (1) | Connect event error. Windows error code 10060: Ein Verbindungsversuch ist fehlgeschlagen, da die Gegenstelle nach einer bestimmten Zeitspanne nicht richtig reagiert hat, oder die hergestellte Verbindung war fehlerhaft, da der verbundene Host nicht reagiert hat. | 2021-06-22 06:07:32.835 DTC Client socket (1) | CloseSocket call. | 2021-06-22 06:07:32.835 DTC Client socket (1) | Closed. | 2021-06-22 06:07:32.835 DTC Client socket (0) | CloseSocket call. | 2021-06-22 06:07:32.835 SC Data - All Services | Disconnected from the server. | 2021-06-22 06:07:32.835 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2021-06-22 06:07:32.835 SC Data - All Services | Connecting to the server ds14.sierracharts.com. Port 10048 | 2021-06-22 06:07:34.849 DTC Client socket (1) | Creating socket. | 2021-06-22 06:07:34.850 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-06-22 06:07:34.850 DTC Client socket (1) | Connecting to IP: 157.90.1.40. | 2021-06-22 06:07:34.850 Socket (2) | CloseSocket call. | 2021-06-22 06:07:35.994 Socket (2) | Closed. | 2021-06-22 06:07:35.994 HD Request # 5 | Error downloading historical Intraday data for FDAXU21-EUREX. Timeout error connecting to server. | 2021-06-22 06:07:35.994 Added historical Intraday data request for FDAXU21-EUREX to the queue. | 2021-06-22 06:07:35.994 Triggering next historical data download in queue. | 2021-06-22 06:07:35.994 Historical data download thread signaled to stop. | 2021-06-22 06:07:35.994 HD Request # 5 | Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for FDAXU21-EUREX | 2021-06-22 06:07:35.994 HD Request # 5 | Completion time: 20s | 2021-06-22 06:07:35.994 HD Request # 6 | Downloading Intraday chart data for FDAXU21-EUREX to the file FDAXU21-EUREX.scid. Service: eurex | 2021-06-22 06:07:35.994 File compression not supported on file system. D:\Sierra\Data\FDAXU21-EUREX.scid. Windows error code 1: Unzulässige Funktion. | 2021-06-22 06:07:35.995 HD Request # 6 | Download start date-time: 2021-06-21 13:46:42.000000. File last date-time: 2021-06-21 13:46:42.285000 | 2021-06-22 06:07:35.995 HD Request # 6 | Using server: ds14.sierracharts.com port 10150 | 2021-06-22 06:07:35.995 Socket (2) | Creating socket. | 2021-06-22 06:07:35.995 Socket (2) | New receive buffer size: 5242880 | 2021-06-22 06:07:35.995 Socket (2) | Connecting to IP: 157.90.1.40. | 2021-06-22 06:07:35.995 DTC Client socket (1) | Connect event error. Windows error code 10060: Ein Verbindungsversuch ist fehlgeschlagen, da die Gegenstelle nach einer bestimmten Zeitspanne nicht richtig reagiert hat, oder die hergestellte Verbindung war fehlerhaft, da der verbundene Host nicht reagiert hat. | 2021-06-22 06:07:55.884 DTC Client socket (1) | CloseSocket call. | 2021-06-22 06:07:55.886 DTC Client socket (1) | Closed. | 2021-06-22 06:07:55.886 DTC Client socket (0) | CloseSocket call. | 2021-06-22 06:07:55.886 SC Data - All Services | Disconnected from the server. | 2021-06-22 06:07:55.886 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2021-06-22 06:07:55.886 Socket (2) | CloseSocket call. | 2021-06-22 06:07:56.007 Socket (2) | Closed. | 2021-06-22 06:07:56.007 HD Request # 6 | Error downloading historical Intraday data for FDAXU21-EUREX. Timeout error connecting to server. | 2021-06-22 06:07:56.007 Historical data download thread signaled to stop. | 2021-06-22 06:07:56.007 HD Request # 6 | Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for FDAXU21-EUREX | 2021-06-22 06:07:56.007 File compression not supported on file system. D:\Sierra\Data\FDAXU21-EUREX.scid. Windows error code 1: Unzulässige Funktion. | 2021-06-22 06:07:56.008 HD Request # 6 | Add time&sales data | Remembered last file record date-time: 2021-06-21 11:46:42.285000 | 2021-06-22 06:07:56.008 HD Request # 6 | Completion time: 21s | 2021-06-22 06:07:56.008 HD Request # 6 | Intraday data download complete for FDAXU21-EUREX. Unique request ID: 2 | 2021-06-22 06:07:56.008 Removing historical data download ID 2. | 2021-06-22 06:07:56.008 Real-time Intraday chart data file updates started for FDAXU21-EUREX | 2021-06-22 06:07:56.008 Intraday chart data file opened for FDAXU21-EUREX | 2021-06-22 06:07:56.008 HD Request # 6 | Enabling Intraday chart updating for symbol. | 2021-06-22 06:07:56.008 Triggering next historical data download in queue. | 2021-06-22 06:07:56.008 No download requests in the queue to start downloads for. | 2021-06-22 06:07:56.008 SC Data - All Services | Connecting to the server ds24.sierracharts.com. Port 443 | 2021-06-22 06:07:57.912 DTC Client socket (1) | Creating socket. | 2021-06-22 06:07:57.912 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-06-22 06:07:57.912 DTC Client socket (1) | Connecting to IP: 80.81.77.132. | 2021-06-22 06:07:57.912 SC Data - All Services | Network connection to server complete. | 2021-06-22 06:07:57.941 SC Data - All Services | Starting socket receive thread. | 2021-06-22 06:07:57.941 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-06-22 06:07:57.942 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-06-22 06:07:57.992 SC Data - All Services | Sending logon request message. | 2021-06-22 06:07:57.992 SC Data - All Services | Received logon response. | 2021-06-22 06:07:58.334 SC Data - All Services | Server Name: SC Realtime Server. | 2021-06-22 06:07:58.334 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-06-22 06:07:58.334 SC Data - All Services | Successfully connected. | 2021-06-22 06:07:58.334 SC Data - All Services | Trading is not supported. | 2021-06-22 06:07:58.334 Added historical Intraday data request for FDAXU21-EUREX to the queue. | 2021-06-22 06:07:58.334 Intraday data recording state for symbol FDAXU21-EUREX is set to download 'Pending'. | 2021-06-22 06:07:58.334 Triggering next historical data download in queue. | 2021-06-22 06:07:58.334 SC Data - All Services | Restarting real-time data updates for symbol: FDAXU21-EUREX -> FDAX202109_FUT_EUREX | 2021-06-22 06:07:58.334 HD Request # 7 | Downloading Intraday chart data for FDAXU21-EUREX to the file FDAXU21-EUREX.scid. Service: eurex | 2021-06-22 06:07:58.334 File compression not supported on file system. D:\Sierra\Data\FDAXU21-EUREX.scid. Windows error code 1: Unzulässige Funktion. | 2021-06-22 06:07:58.334 HD Request # 7 | Download start date-time: 2021-06-21 13:46:42.000000. File last date-time: 2021-06-21 13:46:42.285000 | 2021-06-22 06:07:58.334 HD Request # 7 | Using server: ds24.sierracharts.com port 10149 | 2021-06-22 06:07:58.334 Socket (2) | Creating socket. | 2021-06-22 06:07:58.335 Socket (2) | New receive buffer size: 5242880 | 2021-06-22 06:07:58.335 Socket (2) | Connecting to IP: 80.81.77.132. | 2021-06-22 06:07:58.335 SC Data - All Services | Received security definition for symbol FDAXU21-EUREX | 2021-06-22 06:07:58.459 Socket (2) | CloseSocket call. | 2021-06-22 06:08:18.332 Socket (2) | Closed. | 2021-06-22 06:08:18.332 HD Request # 7 | Error downloading historical Intraday data for FDAXU21-EUREX. Timeout error connecting to server. | 2021-06-22 06:08:18.332 Added historical Intraday data request for FDAXU21-EUREX to the queue. | 2021-06-22 06:08:18.332 Triggering next historical data download in queue. | 2021-06-22 06:08:18.332 Historical data download thread signaled to stop. | 2021-06-22 06:08:18.332 HD Request # 7 | Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for FDAXU21-EUREX | 2021-06-22 06:08:18.332 HD Request # 7 | Completion time: 20s | 2021-06-22 06:08:18.332 HD Request # 8 | Downloading Intraday chart data for FDAXU21-EUREX to the file FDAXU21-EUREX.scid. Service: eurex | 2021-06-22 06:08:18.332 File compression not supported on file system. D:\Sierra\Data\FDAXU21-EUREX.scid. Windows error code 1: Unzulässige Funktion. | 2021-06-22 06:08:18.333 HD Request # 8 | Download start date-time: 2021-06-21 13:46:42.000000. File last date-time: 2021-06-21 13:46:42.285000 | 2021-06-22 06:08:18.333 HD Request # 8 | Using server: ds14.sierracharts.com port 10150 | 2021-06-22 06:08:18.333 Socket (2) | Creating socket. | 2021-06-22 06:08:18.333 Socket (2) | New receive buffer size: 5242880 | 2021-06-22 06:08:18.334 Socket (2) | Connecting to IP: 157.90.1.40. | 2021-06-22 06:08:18.334 Socket (2) | CloseSocket call. | 2021-06-22 06:08:38.335 Socket (2) | Closed. | 2021-06-22 06:08:38.335 HD Request # 8 | Error downloading historical Intraday data for FDAXU21-EUREX. Timeout error connecting to server. | 2021-06-22 06:08:38.336 Added historical Intraday data request for FDAXU21-EUREX to the queue. | 2021-06-22 06:08:38.336 Triggering next historical data download in queue. | 2021-06-22 06:08:38.336 Historical data download thread signaled to stop. | 2021-06-22 06:08:38.336 HD Request # 8 | Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for FDAXU21-EUREX | 2021-06-22 06:08:38.336 HD Request # 8 | Completion time: 20s | 2021-06-22 06:08:38.337 HD Request # 9 | Downloading Intraday chart data for FDAXU21-EUREX to the file FDAXU21-EUREX.scid. Service: eurex | 2021-06-22 06:08:38.337 File compression not supported on file system. D:\Sierra\Data\FDAXU21-EUREX.scid. Windows error code 1: Unzulässige Funktion. | 2021-06-22 06:08:38.337 HD Request # 9 | Download start date-time: 2021-06-21 13:46:42.000000. File last date-time: 2021-06-21 13:46:42.285000 | 2021-06-22 06:08:38.338 HD Request # 9 | Using server: ds24.sierracharts.com port 10149 | 2021-06-22 06:08:38.338 Socket (2) | Creating socket. | 2021-06-22 06:08:38.338 Socket (2) | New receive buffer size: 5242880 | 2021-06-22 06:08:38.338 Socket (2) | Connecting to IP: 80.81.77.132. | 2021-06-22 06:08:38.338 Socket (2) | CloseSocket call. | 2021-06-22 06:08:58.352 Socket (2) | Closed. | 2021-06-22 06:08:58.352 HD Request # 9 | Error downloading historical Intraday data for FDAXU21-EUREX. Timeout error connecting to server. | 2021-06-22 06:08:58.352 Historical data download thread signaled to stop. | 2021-06-22 06:08:58.352 HD Request # 9 | Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for FDAXU21-EUREX | 2021-06-22 06:08:58.352 File compression not supported on file system. D:\Sierra\Data\FDAXU21-EUREX.scid. Windows error code 1: Unzulässige Funktion. | 2021-06-22 06:08:58.353 HD Request # 9 | Add time&sales data | Remembered last file record date-time: 2021-06-21 11:46:42.285000 | 2021-06-22 06:08:58.353 HD Request # 9 | Completion time: 20s | 2021-06-22 06:08:58.353 HD Request # 9 | Intraday data download complete for FDAXU21-EUREX. Unique request ID: 3 | 2021-06-22 06:08:58.353 Removing historical data download ID 3. | 2021-06-22 06:08:58.353 Real-time Intraday chart data file updates started for FDAXU21-EUREX | 2021-06-22 06:08:58.353 Intraday chart data file opened for FDAXU21-EUREX | 2021-06-22 06:08:58.353 HD Request # 9 | Enabling Intraday chart updating for symbol. | 2021-06-22 06:08:58.353 Triggering next historical data download in queue. | 2021-06-22 06:08:58.353 No download requests in the queue to start downloads for. | 2021-06-22 06:08:58.353 |
| [2021-06-22 05:53:36] |
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This is the problem: HD Request # 9 | Error downloading historical Intraday data for FDAXU21-EUREX. Timeout error connecting to server. | 2021-06-22 06:08:58.352
Refer to:Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Error when Downloading Historical Intraday Data from the Sierra Chart Historical Data Server Also update Sierra Chart to the current version following these instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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