Support Board
Date/Time: Sun, 14 Sep 2025 18:14:20 +0000
Sierra Chart and AMP Brokerage Client Data Connection Issue
View Count: 544
| [2021-05-25 03:30:40] |
| User659857 - Posts: 2 |
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Hi! I've been trying to figure out how to get my data to show up on a platform that I am testing - Quantower. I have been trying various things to get the data to port into that system to no avail. The big issue is that in trying various "fixes" I have now disabled my data for Sierra Chart as well. When launching Sierra, I get the error message that the username and password is incorrect. Please help with getting my Sierra up and running and also with allowing my data to be ported to an alternate charting and trading application. Thanks in advance, |
| [2021-05-25 03:33:30] |
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You cannot use the Sierra Chart data feeds in another program. The question we have is whether you are unable to login to the Sierra Chart charting and trading software, or unable to connect to the data feed/trade server. For help to answer this question, please review help topic number 62 here: Software Login or Data Feed Connection Problem Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-25 13:07:56] |
| User659857 - Posts: 2 |
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I was unable to log in to Sierra Chart software yesterday. I have now tried too many times and have been totally locked out of the service. My CQG WebAPI password was reset on Thursday and worked fine for Thursday and Friday but not working yesterday or today. I'm not sure if this was because of something I did yesterday or because I was supposed to change the password I was given. |
| [2021-05-25 13:32:58] |
| Sierra_Chart Engineering - Posts: 20877 |
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What you actually are referring to is connecting to the external service CQG. If that connection has been locked you need to contact your broker. We have no control over that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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