Support Board
Date/Time: Tue, 04 Nov 2025 03:03:05 +0000
my sierra charts are not updating price
View Count: 1070
| [2021-05-24 16:05:41] |
| Mido1765 - Posts: 3 |
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the software states that i am connected to data feed but price is not moving at all. its not frozen because i can change ticker, and draw on charts. price/volume/candles are not moving/uppdating. thank you |
| [2021-05-24 19:26:58] |
| John - SC Support - Posts: 42737 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-15 15:22:15] |
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The markets are closed. Additionally: Your Sierra Chart account which you have logged into this Support Board with is expired. So we know what Sierra Chart account you are using, go to Help >> Support Board from within the Sierra Chart desktop program and then post in this thread telling us this is done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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