Support Board
Date/Time: Sun, 14 Sep 2025 14:50:57 +0000
My EUREX data is frozen
View Count: 742
| [2021-05-06 08:36:29] |
| Tofer - Posts: 38 |
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Hello, I do not see any data coming through to my feed, since 10:23 (CET). Im attaching the screenshot of when the last 150 trades candle got stucked, my DOM is also frozen. ALso I attached the image of the Message Log. I restarted Sierra as well, same situation. Thanks |
 SierraChart_64_tSnIllwWAx.png / V - Attached On 2021-05-06 08:33:10 UTC - Size: 89.48 KB - 187 views SierraChart_64_zpIEJmk7ZF.png / V - Attached On 2021-05-06 08:34:35 UTC - Size: 14.33 KB - 208 views SierraChart_64_QDcbv9XCBo.png / V - Attached On 2021-05-06 08:36:02 UTC - Size: 61.77 KB - 179 views |
| [2021-05-06 09:31:41] |
| Sierra_Chart Engineering - Posts: 20877 |
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Refer to: Resolved: Denali EUREX Data Feed Interruption (ISP issue) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-06 09:39:56] |
| Tofer - Posts: 38 |
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Thanks, is there any way that I could subscribe to that kind of incidents/reports/posts? I would expect to receive an email from Sierra to the customers using the datafeed with issues, so I do not need to dig into tickets. Thanks for the response |
| [2021-05-06 13:52:36] |
| John - SC Support - Posts: 41793 |
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When you see something like this the first thing to check are the Sticky posts at the top of the Support Board. If it is known issue, then it would be posted in there. Sometimes, like this one, it is just a posting, but it should be near the top of the board.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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