Support Board
Date/Time: Mon, 19 Jan 2026 16:14:53 +0000
Account Help | Cannot connect to Transact WS | Urgent
View Count: 885
| [2021-03-23 18:30:47] |
| User800328 - Posts: 50 |
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Hello, I am not able to connect to Transact WS Trading. All was well till this morning, but then there was space issue. I cleared up some files and then when I relaunched Sierra Chart, it said I cannot connect to Transact WS Trading. I have verified with Transact and they say everything is fine from their end. Please help me urgently. Here is the screen shot of error message I am getting. |
 Screen Shot 2021-03-23 at 2.29.14 PM.png / V - Attached On 2021-03-23 18:29:49 UTC - Size: 292.69 KB - 220 views |
| [2021-03-23 18:56:27] |
| John - SC Support - Posts: 44029 |
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It looks like you may have accidentally deleted your Accounts4.config file. It is not a problem. Just go to File >> Data/Trade Service Settings and enter your TransAct credentials on that page. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-23 19:01:17] |
| User800328 - Posts: 50 |
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I have but its still not taking it. And my username and password for Transact are correct too. Still the same error.
Date Time Of Last Edit: 2021-03-23 19:02:31
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| [2021-03-23 19:26:19] |
| John - SC Support - Posts: 44029 |
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Called and talked with customer. He was missing the information in the "Account Number" field.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-23 19:38:55] |
| User800328 - Posts: 50 |
|
Done, thanks for the help.
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