Support Board
Date/Time: Tue, 04 Nov 2025 08:59:02 +0000
Cannot connect to live data
View Count: 630
| [2021-03-19 15:27:52] |
| coleman OTM - Posts: 1 |
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ive funded a live trading account , i have paid for denali package 11 and activated the denali exchange data feed , also looked through other support tickets and cannot figure out why my data is still delayed. i disconnected adn reconnected several time could you please help me
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| [2021-03-19 16:27:19] |
| John - SC Support - Posts: 42737 |
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You have signed up for the Non-Professional CME exchanges, which means that you need to connect to your live, funded futures trading account at the beginning of each month to qualify for the lower-priced exchange fees. You have not connected to your trading account yet this month. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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