Support Board
Date/Time: Sat, 20 Dec 2025 01:36:22 +0000
Trading
View Count: 595
| [2021-02-10 01:30:51] |
| User959182 - Posts: 3 |
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Hi, I tried to trade live today. It seems I dont have live access to do so. I thought I had comleted everything needed to have live trading access through AMP/Denali/SC Data. Everytime I try to enter a trade, my chart switches to Trade Simulation mode. Update: the platform is no longer switching me to Trade Sim Mode. I now get a text in the Trade Service log: "Data order update (Order reject), Info; TT order update (Rejected), Text Account AC***** id=105*** is not assigned to user SierraChartFIX_2=id51126; Text; Parent Order, Tag ****** Date Time Of Last Edit: 2021-02-10 03:41:34
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| [2021-02-10 14:57:55] |
| SC Support - Posts: 2032 |
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We will message AMP to have them check the set-up on their side. In the meantime feel free to run through your set-up instructions again: You currently have active the Denali Exchange Data Feed on your Sierra Chart account, please continue with step 8 here: https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#SetupInstructions Date Time Of Last Edit: 2021-02-10 15:06:43
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| [2021-02-10 16:53:26] |
| SC Support - Posts: 2032 |
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Hi User959182, AMP say they have corrected issues with your set-up, please feel free to test again?
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