Support Board
Date/Time: Tue, 01 Jul 2025 09:55:10 +0000
Problems with my chartbook
View Count: 606
| [2020-12-23 07:41:19] |
| g4500 - Posts: 27 |
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Hi Since 2 months i have an problem my chartbook. Every 2 / 3 weeks of use , the chartbook stay freezed. It don t load the charts and block all the Sierra program. The chartbook since this moment is not useful anymore I have to create another one but it s quite anoying cause i need set up all the time the new one. Can you help me with that ? and what are the cause? |
 Captura de pantalla 2020-12-23 a las 8.32.28.png / V - Attached On 2020-12-23 07:41:00 UTC - Size: 507.89 KB - 205 views |
| [2020-12-23 15:14:03] |
| John - SC Support - Posts: 40676 |
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Refer to the information here: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.16 - What to do if Sierra Chart is in a frozen state for an extended time due to extended high CPU usage caused by an automatically or manually opened Chartbook For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-23 19:29:22] |
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We want you to provide that Chartbook by following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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