Support Board
Date/Time: Tue, 01 Jul 2025 09:56:48 +0000
Reactivated account $INX data
View Count: 823
| [2020-12-21 17:07:32] |
| GreegT - Posts: 23 |
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Hello, I reactivated today and your intraday CFD data is coming through just fine but the Index(real-time) $INX data only updates when I disconnect and reconnect. I tried unchecking "support sierra chart data" but no change. Also tried updating the symbol data from server.
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| [2020-12-21 17:57:28] |
| John - SC Support - Posts: 40676 |
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For the CFD S&P 500 Mini Futures you need to use the symbol SPX500. $INX is part of the S&P Indices, for which you would have to activate the appropriate exchange on the Sierra Chart Exchange Data Feed.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-21 19:23:36] |
| GreegT - Posts: 23 |
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I was under the impression every active account had access to cash index data, as outlined here: Real-Time Exchange Data Feeds Available From Sierra Chart: Cash Indexes Doesn't standard and advanced packages both have the historical data access requirement for cash index data? That's what it says here: Sierra Chart Historical Data Service |
| [2020-12-21 19:35:05] |
| John - SC Support - Posts: 40676 |
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Yes, that is correct. But that is also why that data is delayed. You have access to the historical data, but not the real-time data. In order to get that particular symbol in real-time, you would need to subscribe to the S&P Indices exchange that is part of the Sierra Chart Exchange Data Feed.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-21 23:41:02] |
| GreegT - Posts: 23 |
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Yes, that is correct. But that is also why that data is delayed. You have access to the historical data, but not the real-time data. In order to get that particular symbol in real-time, you would need to subscribe to the S&P Indices exchange that is part of the Sierra Chart Exchange Data Feed.
Thanks for response. So if I only need 1 index but also need CME I would have to pay $25 SC connection fee + $5.25 index + $25 denali fee + $10 CME + $26 standard sierra chart fee? Seems a bit excessive or am i missing something? |
| [2020-12-22 14:57:52] |
| John - SC Support - Posts: 40676 |
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Yes, you have the fees correct. Although, we do give you a $10 credit per month when you are using both the Sierra Chart Exchange Data Feed and the Denali Exchange Data Feed. Refer to the information here: https://www.sierrachart.com/index.php?page=doc/RealTimeDataFeedsAvailableFromSierraChart.php#UsingBothDenaliExchangeDataFeedAndSierraChartExchangeDataFeed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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