Support Board
Date/Time: Thu, 03 Jul 2025 07:26:48 +0000
Not able to trade 6A
View Count: 1290
| [2020-12-15 13:23:36] |
| User377189 - Posts: 216 |
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When i switch my account from SIM to live and try to place order from chart in 6A it immediately gets cancelled
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| [2020-12-15 14:34:47] |
| John - SC Support - Posts: 40722 |
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We would need to see what is in your Trade Service Log after you try to place to the order. Refer to the information here for where to find the Trade Service Log: Trading Information Windows: Trade Service Log For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-15 14:55:55] |
| User377189 - Posts: 216 |
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Please find attached
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Private File |
| [2020-12-15 15:41:56] |
| John - SC Support - Posts: 40722 |
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Talk to your broker about the errors that state "Order Price is outside the limits...". It looks like some incorrect limits may have been placed on that symbol for your account. The other messages are that you are trying to trade the December M6A, which is no longer available for trading. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-15 21:59:24] |
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Regarding the error you are getting, refer to: Order Types: Order Rejected from Outside of Bands (Order Rejected from Outside of Bands) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-15 22:22:12] |
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There may be a price multiplier setting in the Symbol Settings for this symbol. We are checking on this now. Please wait before doing any further trading. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-15 23:18:49] |
| User377189 - Posts: 216 |
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Ok will wait before doing any further trading I also noticed the same issue in 6E, so i am assuming all currencies are having the same issue Attached screenshot for 6E |
Private File |
| [2020-12-16 02:49:24] |
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We did check the settings and they are correct. We also ran a test and did not encounter a problem with order entry. Just to make sure you have them, follow the instructions here: Global Symbol Settings: Update Global Symbol Settings And then after that follow these instructions to apply them to the chart: Global Symbol Settings: Update/Apply Symbol Settings to Charts Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-16 12:13:42] |
| User377189 - Posts: 216 |
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Followed the above steps and issue persists Please find attached screenshots for 6A and 6E |
Private File Private File |
| [2020-12-17 08:57:26] |
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For the M6E, what is the real-time price multiplier set to in the chart?: Chart Settings: Real-Time Price Multiplier (Chart >> Chart Settings >> Symbol >> Symbol Settings menu) We also want you to disable this option: Global Symbol Settings: Use Custom Symbol Settings Values (Global Settings >> Symbol Settings) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-17 12:19:20] |
| User377189 - Posts: 216 |
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Please find attached screenshots for multiplier settings on 6A and 6E I disabled the option and disconnected data feed and then restarted data feed but the issue persists and attached screenshot for the error message |
Private File Private File Private File |
| [2020-12-17 18:49:17] |
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We apologize, we now recognize what the problem is. It is explained here: https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#UsingTradeSymbol We will work on a solution to this as soon as possible. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-17 19:40:56] |
| User377189 - Posts: 216 |
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Does this mean currently i will not be able to trade currency futures? If the above is yes, is there a rough estimate as to when this fix would be made? Also currently i trade ES with symbol as ES and Trade and Current Quote Symbol as MES Date Time Of Last Edit: 2020-12-17 20:31:00
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| [2020-12-18 17:38:12] |
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You can certainly trade currency futures but you need to use a dedicated chart for the micro futures and not use a different Trade symbol. We will have support for different symbols, with different multipliers ready as soon as we can. Also currently i trade ES with symbol as ES and Trade and Current Quote Symbol as MES Yes this does make sense because the multiplier is the same.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-12-18 17:38:46
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| [2020-12-18 20:36:15] |
| User377189 - Posts: 216 |
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Awesome. Where can i check for updates, on this so that i can start trading by having symbol as currency and trade symbol as micro currency. I prefer this vs. trading micro currency chart? |
| [2020-12-21 15:08:37] |
| John - SC Support - Posts: 40722 |
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Release notes can be found here: https://www.sierrachart.com/index.php?page=doc/Whats_New.php Just be aware that we do not post them for every release. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-07 06:08:25] |
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This is now implemented in prerelease 2218. Documentation: Chart Settings: Trade and Current Quote Symbol Price Multiplier (Chart >> Chart Settings >> Symbol >> Symbol Settings menu) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-08 11:29:45] |
| User377189 - Posts: 216 |
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Oh wow, thank you for working on this issue and resolving it at the earliest. Much appreciated When/how will i be able to download the release? Date Time Of Last Edit: 2021-01-08 11:30:00
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| [2021-01-08 16:19:10] |
| Sierra_Chart Engineering - Posts: 20061 |
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To update to the prerelease, select Help >> Download Prerelease. Instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-08 17:58:48] |
| User377189 - Posts: 216 |
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I did the prerelease update and attempted to take trade in AUD but my facing the same issue Have attached screenshot |
Private File |
| [2021-01-08 18:48:14] |
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What did you set this new setting to?: Chart Settings: Trade and Current Quote Symbol Price Multiplier (Chart >> Chart Settings >> Symbol >> Symbol Settings menu) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-08 18:48:29
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| [2021-01-08 20:09:29] |
| User377189 - Posts: 216 |
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Have attached screenshots on what instrument i want for Symbol and Trade and Current Quote Symbol The other screenshot is for price multiplier, currently it is set to 0. I guess i need to set this to 1? is this applicable to all currencies if i want Symbol: Main instrument Trade and Current Quote Symbol: Micro instrument |
Private File Private File |
| [2021-01-08 20:39:23] |
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I guess i need to set this to 1? is this applicable to all currencies if i want Yes that particular multiplier needs to be set to 1 and it does apply to all CME currency futures. We did check on that.Symbol: Main instrument Trade and Current Quote Symbol: Micro instrument The CME uses a different pricing format for the micro contracts. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-09 18:06:16
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| [2021-01-08 21:05:29] |
| User377189 - Posts: 216 |
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Awesome, working now on AUD Thank you so much, really appreciate fixing this issue |
| [2021-01-10 16:24:57] |
| User377189 - Posts: 216 |
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So when I go into replay and try to place short order, specific date 2020/06/23 @ 10:40 AM EST the order immediately turns into loss On same time and chart if I goto place a buy order I am able to adjust bracket order Date Time Of Last Edit: 2021-01-11 11:01:07
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