Home >> Support Board

Support Board

Date/Time: Sat, 05 Jul 2025 10:46:45 +0000

How to Post a Message for Support

Not able to place orders

View Count: 744

[2020-11-18 15:57:42] #1 [Go To First Post]
User154015 - Posts: 7
Hello, I have disabled Trade Simulation Mode on but my orders are still going into simulation mode. Whenever I place an order the simulation mode gets on. Please help how I can place real orders to exchange? Also I do not see account balance in Sierra from my AMP account? Where can I see profit loss for active and historical trades? Date Time Of Last Edit: 2020-11-18 15:59:09

[2020-11-18 16:17:39] #2 [Go To First Post]
User154015 - Posts: 7
Is my AMP account set right? I cannot get out of simulation mode, all orders are going to Sim.

[2020-11-18 17:20:22] #3 [Go To First Post]
John - SC Support - Posts: 40745
You need to finish the setup of your Sierra Chart for the Sierra Chart Order Routing Service. Start at Step #9 in this section: https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#SetupInstructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-11-19 18:48:54] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Also I do not see account balance in Sierra from my AMP account? Refer to: Trading Information Windows: Trade Account Monitor (Account Balances) Window Where can I see profit loss for active and historical trades? Refer to: Trade Activity Log: Trades Tab Trade Activity Log: Trade Statistics for Charts (Chart Stats) Tab Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-11-19 22:23:57] #5 [Go To First Post]
User154015 - Posts: 7
Everything works fine now. thank you!

To post a message in this thread, you need to log in with your Sierra Chart account: