Support Board
Date/Time: Tue, 04 Nov 2025 11:04:11 +0000
Connection
View Count: 486
| [2020-10-30 15:11:48] |
| ANDREA TAVONI - Posts: 2 |
|
Dear sir/mdme, got denali real time and connected to my live account but cannot see real time data and chartbook sent from a friend. Can you please help with it? Many thx |
| [2020-10-30 16:58:28] |
| John - SC Support - Posts: 42737 |
|
The most likely thing is that your friend is using a different set of symbols. Open their chartbook then select Edit >> Translate Symbols to Current Service. It should begin downloading the data for the chart and display the information from there. Refer to the information here: Edit Menu: Edit >> Translate Symbols To Current Service For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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