Support Board
Date/Time: Thu, 03 Jul 2025 18:22:07 +0000
Rob
View Count: 687
| [2020-09-01 12:40:36] |
| User399080 - Posts: 5 |
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I am receiving a connection error from service CQGWebAPI/Market Data logon unsuccesful. My logon is disabled. I funded the account, logged off but still cannot log on.
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| [2020-09-01 15:15:12] |
| John - SC Support - Posts: 40733 |
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Refer to the information here for CQG messages messages: CQG Trading Platform Service: Common Error Messages But, in general, you would need to contact your broker to find out why you are getting a logon error and have them fix it. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-09-01 20:37:28] |
| User399080 - Posts: 5 |
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My message from CQG. Any help will be greatly appreciated, Thank you. Efrain Fernandez (CQG) Sep 1, 2020, 2:33 PM MDT Hello Thanks for writing in, We understand that AMP has referred you to use here at CQG support. Feel free to copy and paste the following reply and provide it to AMP. Thank you kindly for referring Robert to us here at Support. Robert requires for his Trader ID to be made active. If you are not able to see his Trader ID in CAST then let us know by emailing fcmdesk@cqg.com from an @adm.com email address. After you've set his Trader ID to active and assist him with his account setup, you'll be done, and Robert will then be able to log into CQG Desktop using the Trader User Name and Password you provide to him. Alright Robert. That should help. Access to CQG Desktop and all things that go with your Trader User Name RBurkett is facilitated by AMP. |
| [2020-09-01 20:44:42] |
| John - SC Support - Posts: 40733 |
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You need to provide that information to AMP. We have no control over your CQG login information.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-09-01 21:01:29] |
| User399080 - Posts: 5 |
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When will the issue be completed?
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| [2020-09-01 21:04:09] |
| User399080 - Posts: 5 |
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I am confused. the software was operational on Monday and would not log in Tuesday AM. I checked my account and refunded. but it still does not log on. who can correct this issue?
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| [2020-09-01 21:10:35] |
| John - SC Support - Posts: 40733 |
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AMP needs to fix this for you. We cannot. You need to send the message that CQG sent to you to AMP. If you get a new Username or Password for CQG, then you would need to update those in Sierra Chart, but until then, you need to work with AMP to figure out why you are not able to get logged in. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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