Support Board
Date/Time: Fri, 01 Nov 2024 00:02:06 +0000
Sierra chart keeps freezing
View Count: 800
| [2020-08-12 13:17:36] |
| ssangha84 - Posts: 121 |
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Hello, The last couple of days my charting platform keeps freezing. It seems to mainly happen when I enter a trade. But at other times as well. It has taken up to a minute or more for data to resume as normal. Not sure why this is happening all of a sudden but it happened many times yesterday and has already happened today again. Do you have any possible solutions? My Sierra Chart version is 2135 |
| [2020-08-12 18:56:37] |
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Update to the latest prerelease following the instructions here: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-12 20:04:08] |
| ssangha84 - Posts: 121 |
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Was this a known issue then with the older version that should be fixed with the update? It's pretty nerve wracking when in a trade and I have no idea whats going on for that long.
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| [2020-08-12 20:09:13] |
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We now see that you are using Transact and this must be a problem with the data feed. When you say freezing, you are not really describing the issue as we would. Basically you are experiencing a data feed issue where charts are no longer updating. This is a Transact issue and we cannot help with it. There was a very rare condition, that we did resolve involving a deadlock that arose in a recent version. But that is not what you are experiencing. If that happens Sierra Chart becomes completely inoperable, and cannot be interacted with and has to be terminated. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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