Support Board
Date/Time: Fri, 01 Nov 2024 01:00:08 +0000
Symbols Not Loading
View Count: 580
| [2020-08-09 10:40:30] |
| User336770 - Posts: 30 |
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Hi SC. So, my trial started yesterday, everything was working fine. This morning (now) I turned the computer on, launched Sierra to continue the testing and the symbols just don´t wanna load, anything. There is a message with yellow background "Waiting To Download Historical Data", and it gets stuck in this, already left it on for a couple of minutes, nothing happens. Yesterday the symbols were loading after a couple of seconds. The message log says the download for symbol is in queue, then the last message where it gets stuck is (for any instrument): SC DTC Delayed Exchange Data Received security definition for symbol "X" If this is a problem in the server and it will get a while to fix, I ask you please to extend my trial 1 extra day (If I lose today for technical issues). Thanks |
 sierra stuck.png / V - Attached On 2020-08-09 10:39:05 UTC - Size: 32.38 KB - 222 views sierra message log.png / V - Attached On 2020-08-09 10:39:18 UTC - Size: 113.92 KB - 229 views sierra message log b.png / V - Attached On 2020-08-09 10:39:27 UTC - Size: 116.46 KB - 228 views |
| [2020-08-09 20:23:10] |
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This is strictly a performance/bandwidth related issue. Refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Improving Historical Intraday Data Downloading Performance There is no server problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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