Support Board
Date/Time: Fri, 04 Jul 2025 21:27:07 +0000
Cannot connect to data feed with service package
View Count: 772
| [2020-07-24 04:57:12] |
| User861257 - Posts: 12 |
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Am I correct in assuming CQG data is only offered for the Service Pack 5 as it is stated here? Supported Data and Trading Services |
| [2020-07-24 20:52:58] |
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That is not currently a requirement but will be later in the year.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-24 21:40:36] |
| User861257 - Posts: 12 |
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In that case, my original request is still valid. When trying to connect to data feed, my message log states : "Current service package does not support this function" I signed up for "Sierra Chart - CQG" and I am currently paying for the CME non-professional top of book data bundle through AMP Futures. |
| [2020-07-25 03:00:07] |
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Should not be a problem. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed with File >> Connect to Data Feed. After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-26 15:36:56] |
| User861257 - Posts: 12 |
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Software version: 2125 64-bit | 2020-07-26 10:34:18.161 Primary Thread ID: 3852 | 2020-07-26 10:34:18.161 Enabled for: Sierra Chart Historical Data Service. | 2020-07-26 10:34:18.161 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-07-26 10:34:18.161 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-07-26 10:34:18.161 Current selected Data/Trading service: SC Data - All Services | 2020-07-26 10:34:18.161 Custom symbol settings values: enabled | 2020-07-26 10:34:18.161 Chart Update Interval: 10 | 2020-07-26 10:34:18.161 Intraday Data Storage Time Unit: 0 | 2020-07-26 10:34:18.161 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-07-26 10:34:18.161 2020-07-26 10:34:18 Local computer time | 2020-07-26 10:34:18.161 2020-07-26 15:34:18 Local computer time in UTC | 2020-07-26 10:34:18.161 2020-07-26 10:34:18 Local computer time in SC Time Zone | 2020-07-26 10:34:18.161 2020-07-26 15:32:15 Server time in UTC | 2020-07-26 10:34:18.161 Local computer UTC time and Server UTC time difference: 2 seconds. | 2020-07-26 10:34:18.161 Program path: C:\SierraChart\ | 2020-07-26 10:34:18.161 Data Files path: C:\SierraChart\Data\ | 2020-07-26 10:34:18.161 OS Version Number: 10.0 | 2020-07-26 10:34:18.161 Locale Setting: C | 2020-07-26 10:34:18.161 Allowed protected custom studies: | 2020-07-26 10:34:18.161 Connect to Data Feed | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2020-07-26 10:34:35.041 * |
| [2020-07-27 00:55:56] |
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You need to follow the CQG Setup instructions here: CQG Trading Platform Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-27 00:56:18
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