Support Board
Date/Time: Fri, 04 Jul 2025 12:34:22 +0000
[User Discussion] - URGENT - Sierra is not correctly updating Prices
View Count: 547
| [2020-06-16 17:25:33] |
| User186889 - Posts: 54 |
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Hello Sierra - I have sent the message log for my screens and attached a PNG file of the problem. I tend to only use my broker for trade execution and do not watch the charts on the Broker (IG.com); instead I rely on Sierra, but I ended up losing a large trade because Sierra Prices failed to update even though the time ticked on. I tried rebooting Sierra and that didn't work either. At 17:15 UK time Tues 16 Jun 20 Sierra for USDCAD was at 13607 on and the Brokers price was at 13565 (42 pips difference). I checked EURUSD and there was also discrepancy and one that would not correct even after rebooting SIERRA.
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 Sierra Price Discrepancy - 16 Jun 20 USDCAD.png / V - Attached On 2020-06-16 17:24:53 UTC - Size: 441.83 KB - 226 views |
| [2020-06-16 19:49:44] |
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This was an FXCM data issue which occurred for about an hour. This was not within our control.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-16 19:49:50
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