Support Board
Date/Time: Mon, 29 Dec 2025 07:12:45 +0000
Post From: URGENT - Sierra is not correctly updating Prices
| [2020-06-16 17:25:33] |
| User186889 - Posts: 54 |
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Hello Sierra - I have sent the message log for my screens and attached a PNG file of the problem. I tend to only use my broker for trade execution and do not watch the charts on the Broker (IG.com); instead I rely on Sierra, but I ended up losing a large trade because Sierra Prices failed to update even though the time ticked on. I tried rebooting Sierra and that didn't work either. At 17:15 UK time Tues 16 Jun 20 Sierra for USDCAD was at 13607 on and the Brokers price was at 13565 (42 pips difference). I checked EURUSD and there was also discrepancy and one that would not correct even after rebooting SIERRA.
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 Sierra Price Discrepancy - 16 Jun 20 USDCAD.png / V - Attached On 2020-06-16 17:24:53 UTC - Size: 441.83 KB - 253 views |