Support Board
Date/Time: Sat, 05 Jul 2025 05:50:29 +0000
Cannot connect to Rithmic data feed
View Count: 941
| [2020-06-01 16:16:34] |
| User250251 - Posts: 1 |
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Sierra Chart refuses to connect to Rithmic feed I have no firewall or any software that could be interfering, nothing changed in my network. As well, earlier when I could connect, received message stating I do not have required Service Package for using Historical Market Depth, which I definitely do. https://i.imgur.com/j0os95T.png I have sent the message log Relevant Rithmic log: 1590988494.308000 [13012] [12612] : R | API+ 9.5.0.0 : The R | API log file has been opened. 1590988494.308000 [13012] [12612] : R | API+ 9.5.0.0 : REngineParams::envp : 03B6F8C0 1590988494.308000 [13012] [12612] : R | API+ 9.5.0.0 : REngineParams::envp[0] : MML_DMN_SRVR_ADDR=ritpz01001.01.rithmic.com:65000~ritpz01000.01.rithmic.com:65000~ritpz01001.01.rithmic.net:65000~ritpz01000.01.rithmic.net:65000~ritpz01001.01.theomne.net:65000~ritpz01000.01.theomne.net:65000~ritpz01001.01.theomne.com:65000~ritpz01000.01.theomne.com:65000 1590988494.308000 [13012] [12612] : R | API+ 9.5.0.0 : REngineParams::envp[1] : MML_DOMAIN_NAME=rithmic_prod_01_dmz_domain 1590988494.308000 [13012] [12612] : R | API+ 9.5.0.0 : REngineParams::envp[2] : MML_LIC_SRVR_ADDR=ritpz01000.01.rithmic.com:56000~ritpz01001.01.rithmic.com:56000~ritpz01000.01.rithmic.net:56000~ritpz01001.01.rithmic.net:56000~ritpz01000.01.theomne.net:56000~ritpz01001.01.theomne.net:56000~ritpz01000.01.theomne.com:56000~ritpz01001.01.theomne.com:56000 1590988494.308000 [13012] [12612] : R | API+ 9.5.0.0 : REngineParams::envp[3] : MML_LOC_BROK_ADDR=ritpz01000.01.rithmic.com:64100 1590988494.308000 [13012] [12612] : R | API+ 9.5.0.0 : REngineParams::envp[4] : MML_LOGGER_ADDR=ritpz01000.01.rithmic.com:45454~ritpz01000.01.rithmic.net:45454~ritpz01000.01.theomne.com:45454~ritpz01000.01.theomne.net:45454 1590988494.308000 [13012] [12612] : R | API+ 9.5.0.0 : REngineParams::envp[5] : MML_LOG_TYPE=log_net 1590988494.308000 [13012] [12612] : R | API+ 9.5.0.0 : REngineParams::envp[6] : MML_SSL_CLNT_AUTH_FILE=G:\SierraChart\Rim\rim_ssl_cert_auth_params 1590988494.308000 [13012] [12612] : R | API+ 9.5.0.0 : REngineParams::envp[7] : MML_SSL_CLNT_CERT_FILE=G:\SierraChart\Rim\rim_ssl_client_params 1590988494.308000 [13012] [12612] : R | API+ 9.5.0.0 : REngineParams::envp[8] : MML_SSL_CLNT_KEY_FILE=G:\SierraChart\Rim\rim_ssl_client_private_key 1590988494.308000 [13012] [12612] : R | API+ 9.5.0.0 : REngineParams::envp[9] : USER=akcoinhunter@amp.com 1590988494.308000 [13012] [12612] : R | API+ 9.5.0.0 : REngineParams::envp[10] : RAPI_CACHE_ORDER_RQ=1 1590988494.308000 [13012] [12612] : R | API+ 9.5.0.0 : REngineParams::sAppName : SC_DTCBridge_API+ 1590988494.308000 [13012] [12612] : R | API+ 9.5.0.0 : REngineParams::sAppVersion : 10 1590988494.308000 [13012] [12612] : R | API+ 9.5.0.0 : REngineParams::sAdmCnnctPt : dd_admin_sslc 1590988494.308000 [13012] [12612] : R | API+ 9.5.0.0 : REngineParams::pAdmCallbacks : 00762088 1590988494.308000 [13012] [12612] : R | API+ 9.5.0.0 : REngineParams::pContext : 00000000 1590988494.308000 [13012] [12612] : R | API+ 9.5.0.0 : AdminName : SC_DTCBridge_API+-10-akcoinhunter@amp.com-13012-1590988494.308000 1590988494.352000 [13012] [12612] : R | API+ 9.5.0.0 : OS Name : Windows 1590988494.352000 [13012] [12612] : R | API+ 9.5.0.0 : OS Version : 6.1 1590988494.353000 [13012] [12612] : R | API+ 9.5.0.0 : Host Name : AK-PC 1590988494.353000 [13012] [12612] : R | API+ 9.5.0.0 : Local Address : 192.168.2.16 1590988494.401000 [13012] [12612] : R | API+ 9.5.0.0 : Found required SSL file : G:\SierraChart\Rim\rim_ssl_client_private_key. 1590988494.401000 [13012] [12612] : R | API+ 9.5.0.0 : Found required SSL file : G:\SierraChart\Rim\rim_ssl_client_params. 1590988494.401000 [13012] [12612] : R | API+ 9.5.0.0 : Found required SSL file : G:\SierraChart\Rim\rim_ssl_cert_auth_params. 1590988494.401000 [13012] [12612] : R | API+ 9.5.0.0 : OmneEngine::OmneEngine : in 1590988494.404000 [13012] [12612] : R | API+ 9.5.0.0 : OmneEngine::enableAdminHeartbeat : in 1590988494.404000 [13012] [12612] : R | API+ 9.5.0.0 : OmneLock::OmneLock : in 1590988494.404000 [13012] [12612] : R | API+ 9.5.0.0 : OmneCounter::OmneCounter : in 1590988494.404000 [13012] [12612] : R | API+ 9.5.0.0 : REngineHook::REngineHook : in 1590988494.404000 [13012] [12612] : R | API+ 9.5.0.0 : REngine::getOmne : in 1590988494.404000 [13012] [12612] : R | API+ 9.5.0.0 : ShutdownSignal::ShutdownSignal : in 1590988494.404000 [13012] [12612] : R | API+ 9.5.0.0 : REngine::getOmne : in 1590988494.404000 [13012] [12612] : R | API+ 9.5.0.0 : am_open : in 1590988494.404000 [13012] [12612] : R | API+ 9.5.0.0 : registerRoutines : in 1590988494.404000 [13012] [12612] : R | API+ 9.5.0.0 : registerAdminPages : in 1590988494.404000 [13012] [12612] : R | API+ 9.5.0.0 : initVec : in 1590988494.404000 [13012] [12612] : R | API+ 9.5.0.0 : addVersion : in 1590988494.404000 [13012] [12612] : R | API+ 9.5.0.0 : addVersion : in 1590988494.404000 [13012] [12612] : R | API+ 9.5.0.0 : clearBlacklistTimer : in 1590988494.404000 [13012] [12612] : R | API+ 9.5.0.0 : initSession : in 1590988494.411000 [13012] [12612] : R | API+ 9.5.0.0 : The REngine has been opened. 1590988494.427000 [13012] [12612] : R | API+ 9.5.0.0 : REngine::login : in 1590988494.427000 [13012] [12612] : R | API+ 9.5.0.0 : logging in. 1590988494.427000 [13012] [12612] : R | API+ 9.5.0.0 : LoginParams : 03B6F820 1590988494.427000 [13012] [12612] : R | API+ 9.5.0.0 : LoginParams::pCallbacks : 00762084 1590988494.427000 [13012] [12612] : R | API+ 9.5.0.0 : LoginParams::sUser : akcoinhunter@amp.com 1590988494.427000 [13012] [12612] : R | API+ 9.5.0.0 : LoginParams::sMdUser : akcoinhunter@amp.com 1590988494.427000 [13012] [12612] : R | API+ 9.5.0.0 : LoginParams::sMdCnnctPt : login_agent_tp_r01c 1590988494.427000 [13012] [12612] : R | API+ 9.5.0.0 : LoginParams::sTsCnnctPt : login_agent_op_rs_ordc 1590988494.427000 [13012] [12612] : R | API+ 9.5.0.0 : LoginParams::sPnlCnnctPt : login_agent_pnl_sslc 1590988494.427000 [13012] [12612] : R | API+ 9.5.0.0 : LoginParams::sIhCnnctPt : login_agent_historyc 1590988494.427000 [13012] [12612] : R | API+ 9.5.0.0 : REngine::getOmne : in 1590988494.427000 [13012] [12612] : R | API+ 9.5.0.0 : REngine::getAppName : in 1590988494.427000 [13012] [12612] : R | API+ 9.5.0.0 : REngine::getAppVersion : in 1590988494.427000 [13012] [12612] : R | API+ 9.5.0.0 : OmneStreamEngine::OmneStreamEngine : in 1590988494.429000 [13012] [12612] : R | API+ 9.5.0.0 : REngine::getOmne : in 1590988494.429000 [13012] [12612] : R | API+ 9.5.0.0 : REngine::getAppName : in 1590988494.429000 [13012] [12612] : R | API+ 9.5.0.0 : REngine::getAppVersion : in 1590988494.497000 [13012] [11428] : R | API+ 9.5.0.0 : AlertInfo : ||Market Data Connection Broken|3|1|0| 1590988494.498000 [13012] [11428] : R | API+ 9.5.0.0 : RCallbacks::Alert : in 1590988494.498000 [13012] [12612] : R | API+ 9.5.0.0 : REngine::getOmne : in 1590988494.498000 [13012] [12612] : R | API+ 9.5.0.0 : REngine::getAppName : in 1590988494.498000 [13012] [12612] : R | API+ 9.5.0.0 : REngine::getAppVersion : in 1590988494.498000 [13012] [12612] : R | API+ 9.5.0.0 : OmneStreamEngine::OmneStreamEngine : in 1590988494.500000 [13012] [12612] : R | API+ 9.5.0.0 : REngine::getOmne : in 1590988494.501000 [13012] [12612] : R | API+ 9.5.0.0 : REngine::getAppName : in 1590988494.501000 [13012] [12612] : R | API+ 9.5.0.0 : REngine::getAppVersion : in 1590988494.559000 [13012] [11428] : R | API+ 9.5.0.0 : AlertInfo : ||Trading System Connection Broken|3|2|0| 1590988494.559000 [13012] [11428] : R | API+ 9.5.0.0 : RCallbacks::Alert : in 1590988494.560000 [13012] [12612] : R | API+ 9.5.0.0 : REngine::getOmne : in 1590988494.560000 [13012] [12612] : R | API+ 9.5.0.0 : REngine::getAppName : in 1590988494.560000 [13012] [12612] : R | API+ 9.5.0.0 : REngine::getAppVersion : in 1590988494.560000 [13012] [12612] : R | API+ 9.5.0.0 : OmneStreamEngine::OmneStreamEngine : in 1590988494.563000 [13012] [12612] : R | API+ 9.5.0.0 : REngine::getOmne : in 1590988494.563000 [13012] [12612] : R | API+ 9.5.0.0 : REngine::getAppName : in 1590988494.563000 [13012] [12612] : R | API+ 9.5.0.0 : REngine::getAppVersion : in 1590988494.626000 [13012] [11428] : R | API+ 9.5.0.0 : AlertInfo : ||PnL Connection Broken|3|3|0| 1590988494.626000 [13012] [11428] : R | API+ 9.5.0.0 : RCallbacks::Alert : in |
| [2020-06-01 16:46:27] |
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Refer to: Rithmic Bridge Files and Updated TLS Certificate Files Needed for June 1, 2020 and Onward Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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