Support Board
Date/Time: Mon, 23 Jun 2025 21:08:09 +0000
Denali Data Feed Exchanges
View Count: 1032
| [2020-05-15 14:07:38] |
| User417336 - Posts: 5 |
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Hello, I am currently in the process of activating the Denali Data Feed but when I click on "Activate" from "Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional trading accounts" I get the message "Action Result" : Failed to activate the 'Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts' exchange. The data feed is not enabled on the account. " Why am I getting this message? How can I activate the data feed? Best regards, Till Boehe |
| [2020-05-15 15:28:57] |
| John - SC Support - Posts: 40583 |
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You need to first enable the Data Feed itself prior to activating an exchange. Go to the Setup Instructions here: https://www.sierrachart.com/index.php?page=doc/DenaliExchangeDataFeed.php#SetupInstructions_ActivateService Note that you will want to select the option Denali Exchange Data Feed for All Services. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-05 01:21:13] |
| User936370 - Posts: 2 |
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The Data Feed is not enabled on the account. The data feed was working earlier with package 10, but after I changed to package 5 advance to add Market Depth every stopped working. Now I can't get it to work again. Additionally the icons on the control bar are flashing! When I try to activate it again I get the following error messages: - Failed to activate the 'Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts' exchange. - The Data Feed is not enabled on the account. - By pressing this button, you will be returned to the Exchange Data Feed Features page. What can I do to re-activate the Full CME group? Thanks Luca |
| [2021-03-05 14:53:57] |
| John - SC Support - Posts: 40583 |
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We have changed the way you need to setup the Denali Exchange Data Feed. At this time, you need to change your package to one of 10, 11, or 12. In your case, the equivalent package, including the Denali Data Feed Fee is Package 11. After you have changed the package then you will be able to enable the exchange. You will find the information on this in the Setup Instructions here: Denali Exchange Data Feed: *Setup Instructions: Activating Service Package* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-13 01:01:18
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| [2022-02-12 18:16:34] |
| wallstreetsson - Posts: 77 |
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Hello, From what year starts the Tick By tick data for: CME, Cbot, Nymex, ICE? In the documentation i only found this info for Eurex. |
| [2022-02-14 10:26:11] |
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This is explained here: Sierra Chart Historical Data Service: What is Included Regarding ICE, tick by tick date is being phased out. Only rely on 1 Minute data being available. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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