Support Board
Date/Time: Fri, 04 Jul 2025 18:39:00 +0000
OneUp Trader / Rithmic
View Count: 2196
| [2020-04-30 23:54:20] |
| User386175 - Posts: 31 |
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Hi, I am trying to connect my OneUp account with Sierra Charts and I cannot establish a data feed. I log into Sierra Charts with my username and ID. Then I go to File > Data Trade / Service Settings > then I put my Rithmic user name & ID and select Rithmic and Paper trading and I still cannot connect. Everything is spelled correctly. Am I doing something wrong?
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| [2020-05-01 18:35:20] |
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Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-05 15:41:47] |
| User386175 - Posts: 31 |
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Reading Internal Order ID file. | 2020-05-05 11:41:00.293 Reading Trade Orders file. | 2020-05-05 11:41:01.124 Reading Trade Positions file. | 2020-05-05 11:41:01.126 Reading Account Balance file. | 2020-05-05 11:41:01.131 UDPListener (1136). Port 22904 | Listening on UDP port 22904. | 2020-05-05 11:41:01.382 Software version: 2092 32-bit | 2020-05-05 11:41:01.391 Primary Thread ID: 4288 | 2020-05-05 11:41:01.391 Usage end date: 2020-11-02 | 2020-05-05 11:41:01.391 Enabled for: Sierra Chart Historical Data Service. | 2020-05-05 11:41:01.391 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-05-05 11:41:01.391 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-05-05 11:41:01.391 Current selected Data/Trading service: Rithmic Trading | 2020-05-05 11:41:01.391 Custom symbol settings values: disabled | 2020-05-05 11:41:01.391 Chart Update Interval: 500 | 2020-05-05 11:41:01.391 Intraday Data Storage Time Unit: 0 | 2020-05-05 11:41:01.392 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-05-05 11:41:01.392 2020-05-05 08:41:01 Local computer time | 2020-05-05 11:41:01.392 2020-05-05 15:41:01 Local computer time in UTC | 2020-05-05 11:41:01.392 2020-05-05 11:41:01 Local computer time in SC Time Zone | 2020-05-05 11:41:01.392 2020-05-05 15:40:57 Server time in UTC | 2020-05-05 11:41:01.392 Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-05-05 11:41:01.392 Program path: C:\SierraChart\ | 2020-05-05 11:41:01.392 Data Files path: C:\SierraChart\Data\ | 2020-05-05 11:41:01.392 OS Version Number: 10.0 | 2020-05-05 11:41:01.401 Locale Setting: C | 2020-05-05 11:41:01.401 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-05-05 11:41:01.404 Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic.trading. Request ID: 1. | 2020-05-05 11:41:01.407 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-05-05 11:41:01.630 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-05-05 11:41:01.738 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-05-05 11:41:01.738 Received 5 login tokens. | 2020-05-05 11:41:01.880 Symbol settings MD5 received. Request ID: 1. | 2020-05-05 11:41:02.077 Symbol settings are up-to-date for rithmic.trading. | 2020-05-05 11:41:02.077 Rithmic Trading | Port for executable: 49697 | 2020-05-05 11:41:06.989 Listening socket (1164). Port 49697 | Closed. | 2020-05-05 11:41:06.989 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2020-05-05 11:41:06.990 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:49697. Current folder: C:\SierraChart\Rim | 2020-05-05 11:41:07.055 Rithmic Trading | Bridge process is running. | 2020-05-05 11:41:09.054 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49697 | 2020-05-05 11:41:09.054 DTC Client socket (1) | Creating socket. | 2020-05-05 11:41:09.061 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2020-05-05 11:41:09.061 Rithmic Trading | Connected to server. | 2020-05-05 11:41:09.065 Rithmic Trading | Starting socket receive thread. | 2020-05-05 11:41:09.065 Rithmic Trading | Sending encoding request to server: Binary VLS | 2020-05-05 11:41:09.065 Rithmic Trading | Setting DTC encoding to Binary VLS | 2020-05-05 11:41:09.095 Rithmic Trading | Sending logon request message. | 2020-05-05 11:41:09.095 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2020-05-05 11:41:09.110 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2020-05-05 11:41:09.137 Rithmic Trading | Message from server: Connecting to Rithmic Paper Trading server. | 2020-05-05 11:41:09.137 Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2020-05-05 11:41:09.690 Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2020-05-05 11:41:09.793 Rithmic Trading | Message from server: Server Alert: Trading System Connection Opened | 2020-05-05 11:41:09.863 Rithmic Trading | Message from server: Server Alert: Trading System Connection Login Complete. Result text: "ok" | 2020-05-05 11:41:09.979 Rithmic Trading | Message from server: Server Alert: PnL Connection Opened | 2020-05-05 11:41:10.077 Rithmic Trading | Message from server: Server Alert: PnL Connection Login Complete. Result text: "ok" | 2020-05-05 11:41:10.182 Rithmic Trading | Message from server: Server Alert: Intraday History Connection Opened | 2020-05-05 11:41:10.273 Rithmic Trading | Message from server: Server Alert: Intraday History Connection Login Complete. Result text: "ok" | 2020-05-05 11:41:10.375 Rithmic Trading | Received logon response. | 2020-05-05 11:41:11.131 Rithmic Trading | Server Name: SC DTC Bridge. | 2020-05-05 11:41:11.131 Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2020-05-05 11:41:11.131 Rithmic Trading | Successfully connected. IB='OneUpTrader', Firm='OneUpTrader'. | 2020-05-05 11:41:11.131 Rithmic Trading | Trading is supported. | 2020-05-05 11:41:11.131 Rithmic Trading | Order cancel and replace is supported. | 2020-05-05 11:41:11.131 Rithmic Trading | OCO Orders supported. | 2020-05-05 11:41:11.131 Rithmic Trading | Connected to data and trading server. | 2020-05-05 11:41:11.131 Triggering next historical data download in queue. | 2020-05-05 11:41:11.132 Triggering next historical data download in queue. | 2020-05-05 11:41:11.132 Triggering next historical data download in queue. | 2020-05-05 11:41:11.132 Triggering next historical data download in queue. | 2020-05-05 11:41:11.133 Rithmic Trading | Message from server: Received unknown message type from DTC client. Type = 603 | 2020-05-05 11:41:11.221 Rithmic Trading | Message from server: Server Alert: Received logout message - logging out. | 2020-05-05 11:41:12.607 Rithmic Trading | Message from server: Deleting API object. | 2020-05-05 11:41:12.607 Rithmic Trading | Message from server: Server Alert: Intraday History Connection Closed | 2020-05-05 11:41:12.607 Rithmic Trading | Message from server: Server Alert: PnL Connection Closed | 2020-05-05 11:41:12.613 Rithmic Trading | Message from server: Server Alert: Trading System Connection Closed | 2020-05-05 11:41:12.621 Rithmic Trading | Message from server: Server Alert: Market Data Connection Closed | 2020-05-05 11:41:12.632 DTC Client socket (1) | Socket gracefully closed by remote side. | 2020-05-05 11:41:12.744 DTC Client socket (1) | CloseSocket call. | 2020-05-05 11:41:12.744 Connection to the external service has been lost. | 2020-05-05 11:41:12.744 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2020-05-05 11:41:12.744 DTC Client socket (1) | Closed. | 2020-05-05 11:41:12.745 DTC Client socket (0) | CloseSocket call. | 2020-05-05 11:41:12.761 Rithmic Trading | Disconnected. | 2020-05-05 11:41:12.761 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-05-05 11:41:12.761 Rithmic Trading | Port for executable: 49727 | 2020-05-05 11:41:14.772 Listening socket (1004). Port 49727 | Closed. | 2020-05-05 11:41:14.772 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2020-05-05 11:41:14.774 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:49727. Current folder: C:\SierraChart\Rim | 2020-05-05 11:41:14.823 Rithmic Trading | Bridge process is running. | 2020-05-05 11:41:16.822 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49727 | 2020-05-05 11:41:16.822 DTC Client socket (1) | Creating socket. | 2020-05-05 11:41:16.822 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2020-05-05 11:41:16.822 Rithmic Trading | Connected to server. | 2020-05-05 11:41:16.824 Rithmic Trading | Starting socket receive thread. | 2020-05-05 11:41:16.824 Rithmic Trading | Sending encoding request to server: Binary VLS | 2020-05-05 11:41:16.824 Rithmic Trading | Setting DTC encoding to Binary VLS | 2020-05-05 11:41:16.826 Rithmic Trading | Sending logon request message. | 2020-05-05 11:41:16.826 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2020-05-05 11:41:16.832 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2020-05-05 11:41:16.838 Rithmic Trading | Message from server: Connecting to Rithmic Paper Trading server. | 2020-05-05 11:41:16.838 Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2020-05-05 11:41:17.419 Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2020-05-05 11:41:17.528 Rithmic Trading | Message from server: Server Alert: Trading System Connection Opened | 2020-05-05 11:41:17.593 Rithmic Trading | Message from server: Server Alert: Trading System Connection Login Complete. Result text: "ok" | 2020-05-05 11:41:17.705 Rithmic Trading | Message from server: Server Alert: PnL Connection Opened | 2020-05-05 11:41:17.775 Rithmic Trading | Message from server: Server Alert: PnL Connection Login Complete. Result text: "ok" | 2020-05-05 11:41:17.890 Rithmic Trading | Message from server: Server Alert: Intraday History Connection Opened | 2020-05-05 11:41:17.967 Rithmic Trading | Message from server: Server Alert: Intraday History Connection Login Complete. Result text: "ok" | 2020-05-05 11:41:18.073 Rithmic Trading | Received logon response. | 2020-05-05 11:41:18.839 Rithmic Trading | Server Name: SC DTC Bridge. | 2020-05-05 11:41:18.839 Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2020-05-05 11:41:18.839 Rithmic Trading | Successfully connected. IB='OneUpTrader', Firm='OneUpTrader'. | 2020-05-05 11:41:18.839 Rithmic Trading | Trading is supported. | 2020-05-05 11:41:18.839 Rithmic Trading | Order cancel and replace is supported. | 2020-05-05 11:41:18.839 Rithmic Trading | OCO Orders supported. | 2020-05-05 11:41:18.839 Rithmic Trading | Connected to data and trading server. | 2020-05-05 11:41:18.839 Triggering next historical data download in queue. | 2020-05-05 11:41:18.839 Triggering next historical data download in queue. | 2020-05-05 11:41:18.839 Triggering next historical data download in queue. | 2020-05-05 11:41:18.839 Triggering next historical data download in queue. | 2020-05-05 11:41:18.839 Rithmic Trading | Message from server: Received unknown message type from DTC client. Type = 603 | 2020-05-05 11:41:18.861 Rithmic Trading | Message from server: Server Alert: Received logout message - logging out. | 2020-05-05 11:41:21.363 Rithmic Trading | Message from server: Deleting API object. | 2020-05-05 11:41:21.363 Rithmic Trading | Message from server: Server Alert: Intraday History Connection Closed | 2020-05-05 11:41:21.363 Rithmic Trading | Message from server: Server Alert: PnL Connection Closed | 2020-05-05 11:41:21.367 Rithmic Trading | Message from server: Server Alert: Trading System Connection Closed | 2020-05-05 11:41:21.375 Rithmic Trading | Message from server: Server Alert: Market Data Connection Closed | 2020-05-05 11:41:21.384 DTC Client socket (1) | Socket gracefully closed by remote side. | 2020-05-05 11:41:21.477 DTC Client socket (1) | CloseSocket call. | 2020-05-05 11:41:21.481 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2020-05-05 11:41:21.482 DTC Client socket (1) | Closed. | 2020-05-05 11:41:21.482 Connection to the external service has been lost. | 2020-05-05 11:41:21.484 DTC Client socket (0) | CloseSocket call. | 2020-05-05 11:41:21.495 Rithmic Trading | Disconnected. | 2020-05-05 11:41:21.495 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-05-05 11:41:21.496 Rithmic Trading | Port for executable: 49752 | 2020-05-05 11:41:23.500 Listening socket (1208). Port 49752 | Closed. | 2020-05-05 11:41:23.500 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2020-05-05 11:41:23.502 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:49752. Current folder: C:\SierraChart\Rim | 2020-05-05 11:41:23.537 Rithmic Trading | Bridge process is not running! | 2020-05-05 11:41:25.522 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49752 | 2020-05-05 11:41:25.522 DTC Client socket (1) | Creating socket. | 2020-05-05 11:41:25.523 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2020-05-05 11:41:25.523 DTC Client socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2020-05-05 11:41:26.524 * DTC Client socket (1) | CloseSocket call. | 2020-05-05 11:41:26.525 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-05-05 11:41:26.525 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-05-05 11:41:26.525 DTC Client socket (1) | Closed. | 2020-05-05 11:41:26.525 DTC Client socket (0) | CloseSocket call. | 2020-05-05 11:41:26.539 Rithmic Trading | Disconnected. | 2020-05-05 11:41:26.539 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-05-05 11:41:26.539 Rithmic Trading | Port for executable: 49755 | 2020-05-05 11:41:28.548 Listening socket (1004). Port 49755 | Closed. | 2020-05-05 11:41:28.548 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2020-05-05 11:41:28.549 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:49755. Current folder: C:\SierraChart\Rim | 2020-05-05 11:41:28.602 Rithmic Trading | Bridge process is not running! | 2020-05-05 11:41:30.601 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49755 | 2020-05-05 11:41:30.601 DTC Client socket (1) | Creating socket. | 2020-05-05 11:41:30.601 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2020-05-05 11:41:30.601 DTC Client socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2020-05-05 11:41:31.601 * DTC Client socket (1) | CloseSocket call. | 2020-05-05 11:41:31.601 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-05-05 11:41:31.601 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-05-05 11:41:31.601 DTC Client socket (1) | Closed. | 2020-05-05 11:41:31.601 DTC Client socket (0) | CloseSocket call. | 2020-05-05 11:41:31.616 Rithmic Trading | Disconnected. | 2020-05-05 11:41:31.617 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-05-05 11:41:31.617 |
| [2020-05-06 08:50:34] |
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The Rithmic system is logging you out: Rithmic Trading | Message from server: Server Alert: Received logout message - logging out. | 2020-05-05 11:41:12.607 Rithmic Trading | Message from server: Deleting API object. | 2020-05-05 Refer to: Regarding Rithmic (Our Final Post on this Subject) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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